Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Signeekwave Architecture Studio Full time

About Signeekwave Architecture Studio

We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability.

Job Summary

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to provide exceptional support and assistance to our customers.

Key Responsibilities

  • Handle inbound customer inquiries while navigating various systems to deliver timely and accurate resolutions.
  • Answer incoming calls and provide support to customers.
  • Resolve customer inquiries and issues effectively and efficiently.
  • Utilize system tools to document interactions and track progress.
  • Guide customers through troubleshooting steps and solutions.
  • Manage customer accounts and update information as needed.
  • Educate customers about products and services offered.
  • Collaborate with team members to improve service quality and customer experience.

Requirements

  • High school diploma or equivalent required.
  • Proven experience in customer service or call center environment preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and patience.
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Ability to work well under pressure and manage time effectively.
  • Flexible schedule availability, including evenings and weekends.

Benefits

  • Dental Insurance.
  • Disability Insurance.
  • Health Insurance.
  • Flexible Spending Account.


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