Supervisor, Facilities Operations

7 days ago

New York, New York, United States Columbia University Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to join our Custodial Services team at Columbia University. The successful candidate will be responsible for delivering high-quality services to our academic and administrative units, while developing and implementing strategies to achieve departmental objectives.

Key Responsibilities
  • Leadership and Management
    • Direct and supervise a team of staff members to ensure the delivery of exceptional services.
    • Develop and implement performance standards to meet the service expectations of our clients.
    • Monitor productivity measures and customer satisfaction to identify areas for improvement.
  • Program Development and Implementation
    • Coordinate the development, implementation, and maintenance of programs, routines, and schedules to ensure efficient and effective service delivery.
    • Work closely with other CU Facilities staff members to ensure a well-coordinated effort to maximize the provision of complimentary services.
  • Operational Management
    • Administer performance standards to meet the service expectations of a broad client base.
    • Monitor productivity measures to identify and track progress and customer satisfaction.
    • Maintain effective communications with clients and stakeholders.
  • Staff Management
    • Directly supervise staff in the delivery of programs necessary to maintain facilities in the most efficient and effective manner.
    • Participate in the hiring, training, evaluation, and termination of staff as required.
    • Interpret the collective bargaining agreement and resolve issues that may arise.
  • Quality Assurance
    • Evaluate and make recommendations on equipment, supplies, and procedures to ensure compliance with statutory requirements and regulatory guidelines.
    • Ensure that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines.
Requirements
  • Education and Experience
    • Bachelor's degree and/or its equivalent required.
    • A minimum of 3-5 years of related experience, including managing a unionized workforce, required.
  • Skills and Qualifications
    • Computer literacy and strong knowledge of MS Office required.
    • Excellent oral and written communication skills required.
    • Experience leading, directing, and managing a minimum staff of 20 required.
Preferred Qualifications
  • Experience in positions of increasing responsibility in custodial services or a related field within a large complex organization preferred.
Equal Opportunity Employer

Columbia University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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