Service Work Order Coordinator
2 weeks ago
The first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced Work Order Coordinator I located in Atlanta, GA.
This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. The Work Order Coordinator I will support the effective response of branch operations to emergent issues and be vital to the time, resource, and cost accounting of work performed by field employees.
Key Responsibilities:
- Receive, verify, and disseminate work requests from customers through work order systems (portals, emails, phone calls)
- Manage work orders, enter labor, contract, and materials charges against the work orders, and close work orders when complete with NTLL customers and other Local Customers
- Maintain the integrity of the work order system data
- Process confidential information
- Maintain a complex filing system
- Prioritize work to successfully meet the needs of internal and external customers
- Develop processes relative to the work control system
- Direct communication with branch employees regarding response times, work order updates, and job completion
- Direct communication with dispatch centralized team regarding NTL and NTLL customers
Requirements:
- HS Diploma or GED Equivalent
- 0-2 years' experience with customer service and office administration necessary
- Strong customer service focus
- Excellent communication skills, both written and verbal
- Strong computer skills
- A cultivated attention to detail
- Strong Microsoft Excel abilities
- Experience with facilities management, preferred
- Microsoft Office Suite Training/Experience, preferred
- Customer Work Order Interface Experience, preferred
- Personnel Dispatch Experience
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