Customer Service Coordinator

1 week ago

Atlanta, Georgia, United States Aerzen Full time
Job Summary

Aerzen USA Corp. is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service team, you will be responsible for scheduling onsite service for our customers, creating and processing customer orders for parts and service using our ERP software, Microsoft Navision. You will also ensure timely invoicing of service-related orders, coordinate the shipment of parts to and from customer locations, and provide timely quotations to internal and external customers.

Key Responsibilities
  • Service Scheduling: Schedule and dispatch service technicians as needed to meet customer requirements and manage technician utilization; maintain updated information in the electronic service schedule and Navision.
  • Service Administration: Create service orders, review time sheets and expense reports, and enter pertinent information into Navision to close service orders in a timely manner.
  • Quotations: Provide timely quotations to internal and external customers and identify the appropriate parts for service visits, service contracts, inspection visits, and on-site training.
  • Parts Order Entry: Provide timely order fulfillment and maintain regular communication with customers on order delivery dates.
  • Materials Management: Plan and coordinate material deliveries and inventory control for the Region.
  • Data Integrity: Create and maintain customer, contact, and machine data in CRM system on a regular basis to ensure data integrity is maintained.
  • Sales Support: Support the sales team as well as Aerzen channel partners to maximize aftersales growth.
Requirements

To be successful in this role, you will need:

  • An Associate Degree in a related field.
  • 3-5 years of related customer support experience.
  • Proficiency in Windows 10, Microsoft Office, and Salesforce. Navision and Business Central is a plus.
What We Offer

Aerzen USA Corp. offers a competitive salary, generous health benefits, a 401(k) with company match, a tuition reimbursement program, and a profit share bonus package. We are an equal opportunity employer and select employees based on skills and experience. We ensure that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran's status, and any other characteristic protected under applicable federal, state, or local laws.

We are committed to providing a safe, quality-oriented, and productive work environment. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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