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Senior Business Execution Consultant

2 months ago

Minneapolis, Minnesota, United States WELLS FARGO BANK Full time
About this Role

We are seeking a highly skilled and forward-thinking Senior Business Execution consultant to join our team at Wells Fargo Bank. The ideal candidate will have a strong background in IT Service Management and remain aligned with emerging industry practices, advancements, and trends within the IT industry.

Key Responsibilities
  • Support the strategy and resolution of highly complex and unique challenges related to IT Service Management that require solid analytical skills, extensive knowledge of Business Execution, and understanding of ITSM, delivering longer-term and large-scale solutions.
  • Collaborate and consult with various teams to review, assess, and optimize current and future ITSM practices and processes to identify gaps and design robust future states.
  • Act as a consultant to leadership to drive key strategic Technology initiatives and drive performance.
  • Develop and implement information delivery or presentations to key stakeholders and senior management.
  • Provide consulting services to ensure new ITSM practices and processes align to the overarching framework (COBIT, FFIEC, ITIL), strategic roadmap, Wells Fargo policies, regulatory requirements, Technology goals and objectives, and meet customer needs and expectations.
  • Partner with technology teams in designing and implementing new technology solutions to improve business processes, increase efficiency, productivity, reduce costs, and improve customer experience.
  • Analyze the different types of technology risks posed by the latest technology and design corresponding controls that could be implemented to mitigate those risks.
  • Monitor compliance to ensure that the latest technology controls are being implemented as designed and are effective.
  • Collaborate with other departments and stakeholders, including product teams, to identify technology challenges around IT service management, thereby defining implementation strategies and delivering product solutions/enhancements that meet business requirements.
  • Mentor junior team members and cultivate an environment of continuous learning.
  • Collaborate within the IT Service Management function to lead engagements on Technology Risk Reviews & Technology Control Evaluations & Any other Internal/External audits/Reviews.
  • Ability to use the concepts of Predictive Analytics, AI/ML to analyze Technology data to predict outcomes, perform Data Classification, Data Analysis & Pattern Analysis to identify repetitive trends & patterns.
  • Review performance Analytics Dashboards using analytical modules within ServiceNow & to perform an impact analysis on the process gaps identified.
  • Reviews Key Risk Indicators and Investigates causes for metric breaches that are deviating from trends and escalate situations that pose excessive risk(s).
  • Manage ServiceNow enhancements by coordinating with Scrum Master, product Owner, Development teams, help identify defects and propose new enhancements.
Requirements
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years of experience in Problem management, Incident management, and Risk Management.
  • 3+ years of experience in creating, maintaining, and managing reports and management presentations.
  • Experience with Software development methodologies such as: Agile & Kanban.
  • Understanding of ServiceNow ITSM product Line and its Offerings.
  • Strong problem-solving and analytical skills & ability to work independently as well as part of a team.
Desired Qualifications
  • Experience with AI/ML technologies, or willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in the IT Industry for IT Service Management.
  • Knowledgeable or experience on industry frameworks Like: COBIT2019, FFIEC, and ITIL.
  • Ability to use data to tell a story to all levels within an organization.
  • Strong communication & Data presentation & Interpersonal skills.
  • Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals.