Sales Support Specialist for Building Materials

1 week ago

Centerville, Indiana, United States Gillman Home Center Full time
Job Overview

The Sales Support Specialist will collaborate with the Outside Sales Representative to assist clients and contractors with their project requirements.

Key Responsibilities:

  • Deliver exceptional service to clients.
  • Maintain a respectful and courteous attitude towards all team members, vendors, and clients.
  • Welcome and assist clients in a friendly and approachable manner. Address inquiries and resolve any concerns. Provide guidance on project solutions and suggest additional sales when suitable.
  • Acquire in-depth knowledge of the product offerings available at Gillman Home Center. Engage in ongoing education regarding updates to product lines and stay informed about industry developments.
  • Support the Outside Sales Representative with order entry, creating special orders, processing customer billing, and performing basic project estimates.
  • Utilize various software tools to generate precise take-offs, estimates, quotes, customer orders, purchase orders, and invoices for residential and commercial projects.
  • Respond to client inquiries concerning product selection, order placements, pricing requests, and scheduling deliveries and installations.
  • Clearly explain orders to clients and secure their approval before finalizing any purchase orders.
  • Order products in the correct specifications from vendors and promptly notify the vendor and Sales Manager of any discrepancies or issues. Manage returns to vendors and ensure credits are processed.
  • Ensure all products are invoiced prior to leaving the store.
  • Investigate credits, returns, and overdue payments as necessary.
  • Follow up with clients from the initial quote through to project completion.
  • Collaborate with the Sales Manager to address any client complaints, product damages, or other concerns.
  • Perform essential customer service tasks, including but not limited to; key cutting, propane filling, operating the register, and assisting with rental transactions.
  • Handle various tasks such as answering phones, organizing inventory around the lumber desk area, and maintaining cleanliness in the workspace.
  • Assist in other departments as required.
  • Provide services to clients at the point of sale, including operating the register, bagging items, assisting with product loading, and addressing inquiries.
  • Ensure a safe working environment by maintaining situational awareness and reporting any safety concerns to management.
  • Adhere to all company policies and procedures.
  • Other duties as assigned.

Required Skills:

  • Customer Service Excellence
  • Team Collaboration
  • Attention to Detail
  • Effective Follow-up

Supervisory Role: This position does not involve direct supervision of staff.

Work Environment: The majority of job duties will be performed indoors. The noise level is typically moderate.

Physical Demands:
The ideal candidate must be capable of fulfilling all physical requirements of the role with or without reasonable accommodation.

  • Extended periods of sitting, standing, and walking throughout the workday.
  • Ability to occasionally lift items weighing up to 10 lbs.

Position Type and Expected Hours:
This is a full-time role, requiring 40 hours per week.

Education and Experience Requirements:

  • High school diploma or GED; or 1-3 years of relevant experience or training; or an equivalent combination of education and experience.
  • 3+ years of experience in the building materials or construction sector.
  • 1+ years of customer service experience.

Benefits Offered:

  • Medical Insurance
  • Dental, Vision, Short and Long Term Disability, Cancer Coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contributions
  • Company-paid $25k Life Insurance Plan
  • Employee discounts
  • Vacation time

Gillman Home Center is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state, and local laws.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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