Sales Support Specialist for Building Materials

2 months ago

Centerville, Indiana, United States Gillman Home Center Full time
Job Overview

The Sales Support Specialist will provide assistance to the Outside Sales Representative and support customers and contractors with their project requirements.

Key Responsibilities:

  • Deliver exceptional service to all customers.
  • Engage with team members, vendors, and customers with professionalism and respect.
  • Welcome and assist customers in a friendly and approachable manner. Address inquiries and resolve any customer issues. Provide advice on project solutions and suggest additional sales opportunities when suitable.
  • Gain comprehensive knowledge of the product offerings available at Gillman Home Center. Pursue ongoing education regarding updates to product lines and stay informed about industry developments.
  • Support the Outside Sales Representative with order entry, special order creation, customer billing, and basic project estimations.
  • Utilize various software tools to produce accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for residential and commercial projects.
  • Respond to customer inquiries about product selection, order placements, pricing requests, customer concerns, and scheduling of deliveries and installations.
  • Clearly explain orders to customers and obtain their approval before finalizing any purchase orders.
  • Order products in the correct specifications from vendors. Promptly notify vendors and the Sales Manager of any discrepancies or issues with orders. Manage returns to vendors and ensure credits are processed.
  • Ensure all products are invoiced prior to leaving the store.
  • Investigate credits, returns, and overdue payments as necessary.
  • Follow up with customers from the initial quote through to project completion.
  • Collaborate with the Sales Manager to address any customer complaints, product damages, or other concerns.
  • Perform various customer service tasks, including but not limited to; key cutting, propane filling, operating the register, and assisting with rental transactions.
  • Handle additional tasks such as answering phone calls, organizing inventory around the lumber desk area, and maintaining cleanliness in the workspace.
  • Assist in other departments as required.
  • Provide customer service at the point of sale, including operating the register, bagging items, helping with product loading, and addressing inquiries.
  • Maintain a safe working environment by being aware of surroundings and reporting any safety issues to management.
  • Adhere to all company policies and procedures.
  • Other duties as assigned.

Required Skills:

  • Customer Service Excellence
  • Team Collaboration
  • Attention to Detail
  • Effective Follow-up

Supervisory Role: This position does not involve direct supervision of others.

Work Environment: The majority of job responsibilities will be performed indoors. The noise level is typically moderate.

Physical Demands:
The ideal candidate must be capable of fulfilling all physical job requirements with or without reasonable accommodation.

  • Prolonged periods of sitting, standing, and walking throughout the workday.
  • Occasional lifting of items up to 10 lbs.

Position Type and Work Hours:
This is a full-time role, requiring 40 hours per week.

Education and Experience Requirements:

  • High school diploma or GED; or 1-3 years of relevant experience or training; or an equivalent combination of education and experience.
  • 3+ years of experience in the building materials or construction sector.
  • 1+ years of customer service experience.

Benefits Offered:

  • Medical Insurance
  • Dental, Vision, Short-Term and Long-Term Disability, Cancer Coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contributions
  • Company-paid $25k Life Insurance Plan
  • Employee discounts
  • Vacation time

Gillman Home Center is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state, and local laws.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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