Patient Access Liaison
1 week ago
SWLA Center for Health Services
Position Title: Patient Access Referral Coordinator
Department: Physician Referrals
Reports To: Chief Nursing Officer/Lead Referral Supervisor
Position Summary: This role necessitates exceptional organizational capabilities and the capacity to independently manage patient referral documentation, both within the organization and with external partners.
Qualifications:
- A minimum of two years of post-secondary education in office administration or a related discipline, along with at least one year of experience in a medical office setting.
- Familiarity with medical terminology is essential.
- Proficiency in Microsoft Office Suite is required.
- Exemplary clerical skills and the ability to operate standard office machinery are necessary.
Key Responsibilities:
- Manage incoming calls and schedule appointments for patients referred to various healthcare providers.
- Complete and monitor referral documentation, ensuring timely follow-up.
- Inform patients about their appointments and respond to any questions they may have.
- Maintain accurate records of referrals and collaborate with the medical records department.
Organizational Mission and Customer Engagement:
- Embody the mission and values of the organization in all interactions.
- Maintain a professional demeanor and communicate effectively with clients.
- Uphold the privacy and confidentiality of patients, colleagues, and the community.
- Adhere to safe work practices and contribute to a secure work environment.
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