Patient Access Liaison

1 week ago


Lafayette, Louisiana, United States SWLA Center for Health Services Full time
Job Overview

SWLA Center for Health Services


Position Title: Patient Access Referral Coordinator

Department: Physician Referrals

Reports To: Chief Nursing Officer/Lead Referral Supervisor

Position Summary: This role necessitates exceptional organizational capabilities and the capacity to independently manage patient referral documentation, both within the organization and with external partners.

Qualifications:

  • A minimum of two years of post-secondary education in office administration or a related discipline, along with at least one year of experience in a medical office setting.
  • Familiarity with medical terminology is essential.
  • Proficiency in Microsoft Office Suite is required.
  • Exemplary clerical skills and the ability to operate standard office machinery are necessary.

Key Responsibilities:

  • Manage incoming calls and schedule appointments for patients referred to various healthcare providers.
  • Complete and monitor referral documentation, ensuring timely follow-up.
  • Inform patients about their appointments and respond to any questions they may have.
  • Maintain accurate records of referrals and collaborate with the medical records department.

Organizational Mission and Customer Engagement:

  • Embody the mission and values of the organization in all interactions.
  • Maintain a professional demeanor and communicate effectively with clients.
  • Uphold the privacy and confidentiality of patients, colleagues, and the community.
  • Adhere to safe work practices and contribute to a secure work environment.


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