Current jobs related to Senior Patient Access Coordinator - Lafayette, Louisiana - Franciscan Missionaries of Our Lady Health System

  • Patient Access Coordinator

    2 weeks ago

    Lafayette, Louisiana, United States Amgen Full time

    Job SummaryIn this critical role, you will provide essential logistical and educational support to patients, caregivers, and healthcare staff, ensuring seamless patient access and care. Your expertise will be invaluable in facilitating effective communication and collaboration among various stakeholders.Key ResponsibilitiesProvide logistical support to...

  • Patient Access Coordinator

    4 weeks ago

    Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at SWLA Center for Health Services. As a Patient Access Registrar, you will play a critical role in ensuring the smooth operation of our front desk and registration processes.Key ResponsibilitiesGreet patients and visitors in a professional and welcoming...

  • Patient Access Coordinator

    1 week ago

    Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummarySWLA Center for Health Services is seeking a highly skilled and detail-oriented Patient Access Registrar to join our team. The ideal candidate will possess excellent customer service skills, strong communication abilities, and a keen eye for detail.Key Responsibilities:Greet patients and visitors in a professional and welcoming manner.Enter/verify...

  • Patient Access Referral Coordinator

    4 weeks ago

    Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Referral Coordinator to join our team at SWLA Center for Health Services. The successful candidate will be responsible for coordinating patient referrals, ensuring seamless communication between healthcare providers, and maintaining accurate records.Key ResponsibilitiesCoordinate patient...

  • Dental Patient Access Coordinator

    3 days ago

    Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Dental Patient Access Registrar to join our team at SWLA Center for Health Services. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience.Key ResponsibilitiesGreet patients...

  • Patient Access Referral Coordinator

    1 week ago

    Lafayette, Louisiana, United States SWLA Center for Health Services Full time

    Job SummaryThis role is responsible for coordinating patient referrals, ensuring seamless transitions between healthcare providers. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work independently.Key Responsibilities:Answer phone calls, schedule appointments, and follow up on referrals.Complete...

  • MDS Coordinator

    2 weeks ago

    Lafayette, Louisiana, United States American Senior Communities Full time

    About American Senior CommunitiesWe are a patient-centered care provider with a long history of excellent outcomes. Our senior living communities are part of the neighborhood in which they exist, and our leaders and staff live in surrounding areas, making us a part of the community we serve.Our Commitment to Our Team MembersWe offer competitive wages and...

  • Patient Access Representative

    2 days ago

    Lafayette, Louisiana, United States Cardiovascular Institute of the South Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at the Cardiovascular Institute of the South. As a key member of our front-line staff, you will be responsible for operating a multi-line switchboard, scheduling patients, and providing exceptional customer service.Key ResponsibilitiesSwitchboard Operations: Answer and...

  • Patient Access Representative

    1 month ago

    Lafayette, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled and compassionate Patient Access Representative to join our team at the Adult Cardiology Clinic. As a key member of our healthcare team, you will play a vital role in ensuring that patients receive exceptional care and service.Job SummaryThe Patient Access Representative will be...

  • Patient Access Representative

    2 weeks ago

    Lafayette, Louisiana, United States Ochsner Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner Health. In this role, you will be responsible for providing exceptional customer service to patients and guests, while ensuring accurate and efficient registration and admission processes.Key ResponsibilitiesProvide excellent customer...

  • Bilingual Patient Coordinator

    2 weeks ago

    Lafayette, Louisiana, United States Taylor Dental & Braces - a Benevis company Full time

    Overview:We are seeking a highly skilled and compassionate Bilingual Patient Coordinator to join our team at Taylor Dental & Braces - a Benevis company. As a key member of our front office team, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and their families.Responsibilities:• Provide...

  • Patient Access Representative 1

    1 month ago

    Lafayette, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time

    Job Title: Patient Access Representative 1We are seeking a highly skilled and detail-oriented Patient Access Representative 1 to join our team at Franciscan Missionaries of Our Lady Health System. As a Patient Access Representative 1, you will play a critical role in ensuring the smooth registration process for patients, families, and healthcare...

  • Phlebotomist/Patient Access Representative

    4 weeks ago

    Lafayette, Louisiana, United States Ochsner Health Full time

    Job Summary Ochsner Health is seeking a skilled Phlebotomist/Patient Access Representative to join our team. As a Phlebotomist/Patient Access Representative, you will be responsible for providing excellent customer service to patients, collecting and processing patient information, and performing phlebotomy procedures. Responsibilities Provide excellent...

  • Activities Coordinator

    2 weeks ago

    Lafayette, Louisiana, United States Morada Senior Living Full time

    Job Title: Activities AssistantMorada Senior Living is seeking a dedicated and compassionate Activities Assistant to join our team at The Peaks at Old Laramie Trail community.Job Summary:The Activities Assistant will assist in the development and oversight of resident services, including coordinating opportunities for residents that promote a level of...

  • Senior Physical Therapist Care Specialist

    14 hours ago

    Lafayette, Louisiana, United States American Senior Communities Full time

    About the Opportunity American Senior Communities is seeking a compassionate and skilled Physical Therapist Assistant to join our team at Rosewalk Village Lafayette. As a Physical Therapist Assistant, you will play a vital role in providing skilled care under the supervision of our registered physical therapists. Your expertise will enable you to...

  • Senior Nurse Leader

    1 week ago

    Lafayette, Louisiana, United States American Senior Communities Full time

    About the Role:We are seeking a compassionate and skilled Registered Nurse to join our team at American Senior Communities. As a Registered Nurse, you will play a vital role in delivering exceptional care to our residents, promoting their physical and emotional well-being.Responsibilities:Deliver high-quality nursing care to residents, ensuring their safety...

  • Certified Nursing Assistant

    1 week ago

    Lafayette, Louisiana, United States American Senior Communities Full time

    About the Role:Certified Nursing Assistants play a vital role in fostering a warm and supportive environment where the resident's well-being is prioritized.As a Certified Nursing Assistant at American Senior Communities, you will have the opportunity to develop meaningful relationships with residents and staff, while utilizing your skills to promote the...

  • Therapy Clinic Manager PTA

    4 days ago

    Lafayette, Louisiana, United States American Senior Communities Full time

    About the Role:American Senior Communities is seeking a highly skilled Therapy Clinical Manager to join our team. As a key member of our Senior Living Division, you will be responsible for assisting the Director of Therapy in organizing and administratively directing the ASC Therapies & Wellness Department.Key Responsibilities:Assist the Director of Therapy...

  • Nursing Assistant

    1 week ago

    Lafayette, Louisiana, United States American Senior Communities Full time

    About the RoleWe are seeking a compassionate and dedicated Certified Nursing Assistant (CNA) to join our team at American Senior Communities. As a CNA, you will play a vital role in providing high-quality care to our residents, promoting their well-being, and enhancing their quality of life.ResponsibilitiesAssist residents with activities of daily living,...

  • Patient Scheduling Coordinator

    1 month ago

    Lafayette, Louisiana, United States Ochsner Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Scheduling Coordinator to join our team at Ochsner Health. As a Patient Scheduling Coordinator, you will play a critical role in ensuring that patients receive timely and accurate scheduling for their appointments.Key ResponsibilitiesComplete all appointment scheduling, cancellation, and...

Senior Patient Access Coordinator

2 months ago

Lafayette, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time
Position Overview

What Sets Us Apart?

At Franciscan Missionaries of Our Lady Health System, we provide career paths for individuals who feel a calling to contribute their skills and talents within our healing mission. We are dedicated to fostering a culture of healing and invite you to become part of our team if you wish to engage in this meaningful work. Alongside competitive compensation and comprehensive benefits, we offer a unique opportunity to make a difference in the lives of those in need within our community every day. You can also anticipate:

- Educational reimbursement
- Opportunities for professional growth
- Affordable employee benefits
- A supportive community environment that values each member

Role Summary

The Senior Patient Access Coordinator serves as a key intermediary, adeptly addressing and resolving intricate patient access challenges with precision and efficiency, as demonstrated by consistent excellence in quality assessments. This position takes a leadership role in facilitating orientation, training, and engaging in process enhancement initiatives. The coordinator manages relationships with professionalism and empathy, communicating directly with patients, families, healthcare providers, insurers, and third-party payers. Responsibilities include thorough and precise patient registration in the Emergency Department, handling diverse cases such as trauma, stroke, disaster response, urgent admissions, surgical patients, radiology cases, and more. The coordinator is knowledgeable about and ensures compliance with federal and state regulations related to acute-care patient registration, particularly focusing on EMTALA regulations and the No Surprises Act. Team members must exhibit adaptability and readiness to respond to dynamic situations, including disaster activation, ensuring patient safety and financial integrity. Additionally, the coordinator may lead teams, engage in process improvement, mentor new staff, and conduct audits for regulatory and billing compliance.

Essential Qualifications
  • Experience
    Minimum of 3 years in hospital registration, demonstrating proficiency and reliability in achieving departmental objectives. A Bachelor's Degree may substitute for 2 years of experience.
  • Education
    High school diploma or equivalent.
  • Special Skills
    Comprehensive knowledge of federal regulations including 2 midnight rules, ABNs, patient status requirements, MSPs, state regulations on out-of-network notifications, EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, and worker's compensation regulations. Advanced clerical and computer skills, critical thinking abilities, capacity to perform under pressure, professional demeanor, effective communication skills, dependability, flexibility, and teamwork.
  • Licensure
    CHAA certification.
Key Responsibilities

1. Leadership/Quality/Productivity
  1. Acts as the primary contact for Patient Registrars needing to escalate registration issues to ensure efficient and accurate patient registration. Provides guidance and support to registrars.
  2. Consistently meets performance metrics as evaluated by registration accuracy, quality audits, productivity, and other monthly performance indicators.
  3. Serves in a leadership capacity (if designated).
  4. Participates in and supports performance improvement initiatives, demonstrating understanding and adherence to all departmental policies and procedures.
  5. Facilitates the onboarding and ongoing success of new hires by educating them on current processes, organizational policies, and the mission of the health system. Provides shadowing opportunities during training and clearly explains the registration process and software systems.
  6. Acts as an auditor for regulatory and billing compliance (if designated).
  7. Demonstrates reliability by attending work as scheduled and supporting the flexible needs of the department to accommodate patient volume across all areas of the facility. This may involve reassignment to different areas and shift adjustments.
2. Registration
  1. Effectively addresses customer needs, fosters productive relationships, and takes ownership of customer satisfaction and loyalty. Represents the Patient Access department professionally and courteously at all times. Engages with patients personally, addressing them by name and greeting them in a respectful manner. Prioritizes and completes registrations consistently, courteously, and accurately.
  2. Collects necessary information from patients, including demographic details, insurance, and guarantor information, and accurately inputs it into the registration system. If the patient is already in the system, locates the correct record and verifies the information.
  3. Utilizes critical thinking to assess each registration scenario, ensuring a tailored registration experience based on individual patient circumstances. Applies knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, and others) to ensure compliant registration.
  4. Ensures each patient is assigned a unique medical record number.
  5. Communicates the purpose of and secures patient/legal guardian signatures on all necessary hospital documents, such as consent forms and assignment of benefits.
  6. Thoroughly documents each interaction in account notes to facilitate effective cross-functional communication.
  7. Ensures orders are received and align with tests/procedures.
  8. Monitors the waiting area, manages patient flow, and resolves issues related to orders or missing/conflicting information to ensure timely and accurate patient registration.
3. Insurance and Benefits Knowledge
  1. Demonstrates understanding of various insurance plans, including knowledge of payer rules and requirements related to coverage and prior authorization.
  2. Verifies eligibility using online tools whenever feasible and secures necessary authorizations for services provided.
  3. Selects appropriate insurance plans in the registration software, ensuring correct order (primary versus secondary). Understands required forms and can explain them to patients.
  4. Utilizes payment estimator software to calculate patient financial responsibilities, applying critical thinking to ensure accurate data input and output verification.
  5. Identifies potential financial assistance eligibility for patients and directs them to appropriate resources.
4. Financial Collections
  1. Employs effective customer service techniques to collect patient financial obligations at or before the time of service.
  2. Negotiates with patients to ensure deposits are collected in accordance with corporate policies.
  3. Explains the details of out-of-pocket calculations to patients.
  4. Reviews documentation/notes on current and past accounts to clarify balances for patients.
  5. Demonstrates knowledge and ability to complete account acknowledgment forms when necessary.
  6. Handles cash transactions, prints receipts, and balances cash drawers.
5. Additional Duties as Assigned
  1. Performs all other responsibilities as assigned.