Healthcare Access Specialist

2 weeks ago

Lafayette, Louisiana, United States Ochsner Health Full time
Company Overview
At Ochsner Health, we have been dedicated to serving our community since 1942. Our mission is to heal, educate, lead, and innovate in healthcare. Every achievement and every patient we assist is a testament to the commitment of our exceptional team members.

Position Summary
The Patient Access Representative plays a crucial role in ensuring a positive experience for patients and their families. This position is responsible for greeting patients and visitors with professionalism, whether in person or over the phone. Key responsibilities include:
  • Facilitating the appointment scheduling and check-in processes for patients.
  • Collecting and verifying essential identification and demographic information for accurate medical records.
  • Ensuring confidentiality of patient information while managing point-of-service collections.
  • Conducting insurance verifications through various methods to ensure coverage and eligibility.
  • Enhancing patient satisfaction by maintaining a professional demeanor and being cross-trained in multiple functions.

Qualifications
Education:
  • Required: High school diploma or equivalent.
  • Preferred: Associate's degree.

Experience:
  • Required: At least one year of experience in a related field such as healthcare, customer service, or financial counseling.

Certifications:
  • Preferred: Certifications in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or as a Medical Assistant.

Skills and Abilities:
Successful candidates will possess:
  • Proficiency in computer skills for data entry and information retrieval.
  • Strong verbal and written communication skills.
  • Ability to handle high-stress situations with professionalism.
  • Excellent organizational and time management skills.
  • Knowledge of healthcare insurance processes and regulations.

Key Responsibilities:
  • Deliver exceptional customer service to patients and their families.
  • Manage the patient scheduling and registration processes efficiently.
  • Ensure all necessary documentation is completed accurately.
  • Gather and input patient demographic and financial information while explaining insurance benefits.
  • Perform financial assessments and communicate responsibilities to patients.
  • Maintain cash drawer accuracy and prepare deposits as required.
  • Foster positive relationships with colleagues and contribute to a collaborative work environment.

Physical and Environmental Demands:
This role may require lifting and moving objects weighing up to 100 pounds and working in a patient care environment with potential exposure to communicable diseases.

Ochsner Health is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.

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