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Automotive Sales Support Specialist

2 months ago

Ashland, Oregon, United States Butler Ford Full time
Position Overview

Are you an enthusiastic communicator with a strong background in sales and customer relations? Butler Ford is on the lookout for a skilled Sales BDC Representative to enhance our team. We are committed to delivering outstanding service and crafting remarkable experiences for our clientele.

Key Responsibilities:

  • Interact with customers through various channels such as phone, email, and chat to identify their requirements and arrange appointments for test drives and vehicle acquisitions.
  • Timely follow-up with leads, ensuring a consistent level of professionalism and customer care.
  • Employ CRM tools to oversee and document customer interactions, guaranteeing all leads are accurately recorded and addressed.
  • Work closely with our sales department to provide integrated support throughout the sales journey, from initial outreach to vehicle handover.
  • Keep updated on our offerings, promotions, and market developments to effectively engage with customers and respond to their questions.

Qualifications:

  • Prior experience in automotive sales, BDC, or customer service roles is advantageous.
  • Exceptional communication abilities with a knack for building rapport and trust with clients.
  • Strong organizational skills and meticulous attention to detail to manage various leads and follow-up activities.
  • Willingness to work flexible hours, including evenings and weekends, to meet customer needs.

Perks:

  • Paid time off (PTO) for vacations, personal days, and illness.
  • 401K retirement savings plan with matching contributions.
  • Employee discounts on vehicle purchases, maintenance, and parts.
  • Comprehensive medical, dental, and vision insurance for you and eligible dependents.
  • Life insurance for added security.
  • Partnership with Certified DailyPay.
  • Access to an Employee Assistance Program.

If you are a driven individual with a commitment to sales and customer service excellence, we invite you to explore this opportunity with Butler Ford, where we prioritize exceeding customer expectations.