Facilities Operations Manager
2 weeks ago
American Avenue Property Management LLC | Facilities Operations Manager
American Avenue is a premier property management firm specializing in the ownership and operation of a substantial portfolio of affordable single-family residences. Our mission is to provide quality housing options that are both economically viable and socially responsible. Currently, we manage over 10,000 homes across multiple states, with plans for continued growth.
Position Overview
As a Facilities Operations Manager, you will oversee our dedicated team of Property Engineers, who are essential to our operational success. These professionals are responsible for addressing maintenance requests efficiently and effectively.
Your Responsibilities
- Recruitment: You will actively seek out, interview, and select qualified candidates for your team.
- Training & Development: You will identify areas for improvement among team members and provide coaching to enhance their skills and performance.
- Performance Monitoring: You will conduct regular evaluations by accompanying Property Engineers on work assignments to assess their performance and gather data for ongoing improvement.
- Emergency Response: In the event of urgent maintenance issues, you will collaborate with Dispatchers and renovation specialists to determine the best course of action for resolution.
Success Metrics
Our organization relies on data to drive performance. As a Facilities Operations Manager, you will have access to essential metrics that inform your focus areas. You will be accountable for key performance indicators, including:
- Yield Per Home: Collaborate with your team to optimize maintenance efficiency across the region.
- Resident Satisfaction: Ensure that Property Engineers deliver exceptional service and maintain open communication with residents.
- Productivity Levels: Monitor the output of each Property Engineer to maximize operational effectiveness.
- Kick Out Rate: Track the percentage of tasks that Property Engineers are unable to complete independently.
Qualifications
- Minimum of 7 years of experience in construction, renovation, or maintenance.
- At least 5 years of experience in a managerial role overseeing a team of 5 or more.
- Hands-on experience in home maintenance or project management.
- A proactive problem-solving approach and readiness to engage in hands-on work.
- A commitment to coaching and developing team members.
- A vision for innovation and improvement in operational processes.
Benefits
We offer a competitive salary along with a robust benefits package, including:
- 401(k) plan
- Health, dental, and vision insurance
- Life insurance
- Paid time off
Work Environment
Join a dynamic team that values hard work and camaraderie. We take pride in our role as leaders in property management and continuously strive for improvement both individually and collectively.
Job Type: Full-time
Compensation: Competitive salary based on experience
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