Account Representative

4 days ago


East Syracuse, New York, United States US Tech Solutions Full time
About the Role

We are seeking a highly skilled and motivated Account Representative to join our team at US Tech Solutions. As a key member of our Customer Care Center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide strategic direction for pre-delivery and after-sale support to customers, including product ordering, availability, and delivery.
  • Collaborate with internal teams to resolve customer inquiries and issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers, identifying opportunities to drive sales growth and improve customer satisfaction.
  • Prepare and analyze reports to track key performance indicators and make data-driven decisions.
  • Stay up-to-date with industry trends and product knowledge to provide expert support to customers.

Requirements:

  • High school diploma or equivalent required.
  • Proficient in Microsoft Office and Salesforce.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, metric-driven environment.
  • Knowledge of HVAC products or related industry a plus.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.



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