Account Representative

4 weeks ago


Syracuse, New York, United States RTA US Full time
Job Description

Job Title: Account Representative

Location: East Syracuse, NY 13057

Duration: 24 months contract

Pay range: $23 to $25/hour

Shift: Monday - Friday 8am-5pm

Job Description

Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability, and delivery.


Job Specific Requirements:This exciting opportunity is in Customer Care Center where we support our customers via telephone and written correspondence.

Our B2B channels include Commercial Contractors, Carrier Commercial Service (CCS), National Accounts, and Carrier International offices who are seeking after-market replacement components.

The Customer Care Center is a high-volume, fast-paced, and metric-driven call-center with a team atmosphere.

We emphasize customer satisfaction, building strong business relationships, and driving sales growth.

Duties will vary as required, including data entry, basic reporting, phone calls, emails, preparing basic reports, and assisting customers with pre-delivery and post-sales such as order entry, order status, expedite delivery, price, and availability, and limited technical support.

Requirements:

  • Excellent Customer Service Skills
  • Ability to work with a team and independently
  • Proficient in Microsoft Office
  • Organized and attention to detail
  • Familiarization with Salesforce is a plus
  • Knowledge of HVAC products or related industry is a plus

Education

  • High School Diploma or GED

Benefits Info

  • Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.


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