Retail Banking Customer Experience Representative

3 days ago


Phoenix, Arizona, United States Wells Fargo Full time
About the Role

As a Customer Service Representative at Wells Fargo, you will play a critical role in delivering exceptional customer experiences while providing expertise and resources to branch employees. Your primary responsibility will be to assist customers in making informed decisions about products and services that best meet their needs.

Key Responsibilities
  • Provide expert guidance and support to branch employees to ensure they have the necessary knowledge to make recommendations to customers.
  • Offer exceptional internal customer service while handling in-bound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience and drive business growth.
  • Stay up-to-date on product and service offerings, as well as industry trends and best practices, to provide accurate and informed advice to customers.
Requirements

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be able to build strong relationships with customers and colleagues, and be committed to delivering exceptional customer experiences.



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