Customer Experience Representative

2 weeks ago


Phoenix, Arizona, United States CarMax Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, guiding customers through the car buying process, and ensuring their needs are met.

Key Responsibilities

  • Connect with customers to understand their needs and preferences
  • Use your knowledge of our inventory to recommend vehicles that meet customer needs
  • Guide customers through the sales process, from online to in-store purchasing
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Achieve sales targets while providing an iconic customer experience
  • Acquire the Automotive Sales Persons License in specific states

What We Offer

As a Customer Experience Agent, you will have the opportunity to work in a fast-paced sales environment, build strong relationships with customers, and develop your skills as a sales professional. You will receive comprehensive training and support to help you succeed in your role.

Requirements

  • Sales and customer service experience, in an area such as retail, is preferred
  • Thrive in a fast-paced sales environment
  • Good listening skills and a strong customer focus
  • High level of self-motivation to achieve performance goals
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies; strong computer skills
  • Open availability for shifts that may include nights, weekends, and holidays
  • Must be open to shifting schedules two times per year according to needs of the business
  • Hybrid role with requirement for working on site one day per week
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development. We are an equal opportunity employer and welcome applications from diverse candidates.



  • Phoenix, Arizona, United States CoolSys - Refrigeration and HVAC Systems Full time

    **Job Summary:**CoolSys - Refrigeration and HVAC Systems is seeking a skilled Customer Experience Representative to support and foster long-term, successful relationships with our customers.**Key Responsibilities:**Support day-to-day account activities, including quotes, customer communications, and onboarding.Collaborate with the Account Management team to...


  • Phoenix, Arizona, United States Cox Enterprises Full time

    About the Role:Cox Enterprises is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations.Key Responsibilities:Provide world-class customer...


  • Phoenix, Arizona, United States Wells Fargo Full time

    About the RoleAs a Customer Service Representative at Wells Fargo, you will play a critical role in delivering exceptional customer experiences while providing expertise and resources to branch employees. Your primary responsibility will be to assist customers in making informed decisions about products and services that best meet their needs.Key...


  • Phoenix, Arizona, United States O'Reilly Auto Parts Full time

    Customer Experience SpecialistO'Reilly Automotive is seeking a Customer Experience Specialist to deliver exceptional customer service to internal and external customers. As a key member of our team, you will provide access for customers to voice concerns or complaints, receive and respond to incoming customer inquiries, and assist customers with product,...


  • Phoenix, Arizona, United States Opendoor Full time

    About the Role:This is a unique opportunity to join our growing customer experience team at Opendoor. As a Customer Sales Associate, you will serve as the main point of contact for our customers, guiding them through the entire home selling process. You will connect personally with customers to discover and provide their ideal customer experience, manage...


  • Phoenix, Arizona, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    About Keeps Hair Loss Minoxidil Foam TreatmentWe are a leading healthcare company dedicated to providing innovative solutions for people with chronic health issues. Our mission is to deliver exceptional customer experiences and build a community of passionate individuals who share our values and mission.Job SummaryWe are seeking a highly skilled Customer...


  • Phoenix, Arizona, United States Wecom Fiber Full time

    Customer Experience AgentAt Wecom Fiber, we're seeking a skilled Customer Experience Agent to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer journey within the telecommunications and fiber industry.Key Responsibilities:Respond promptly...


  • Phoenix, Arizona, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    About KeepsKeeps is a leading healthcare company dedicated to providing innovative solutions for people with chronic health issues. Our mission is to deliver exceptional customer experiences and make a meaningful impact on people's lives.Job SummaryWe are seeking a highly skilled Customer Experience Associate to join our team. As a Customer Experience...


  • Phoenix, Arizona, United States SolomonEdwards Full time

    Job Title: Customer Experience SpecialistSolomonEdwards is seeking a skilled Customer Experience Specialist to join our team in a call center environment. As a key member of our consumer direct lending team, you will play a critical role in guiding customers through the loan origination process.Main Responsibilities:Operate in a fast-paced call center...


  • Phoenix, Arizona, United States Opendoor Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our New Product team as a Customer Care Associate. As a key member of our team, you will play a critical role in delivering an exceptional customer experience and driving business growth.Key ResponsibilitiesServe as the primary point of contact for customers, providing...


  • Phoenix, Arizona, United States The Massachusetts Mutual Life Insurance Company Full time

    About the Role:We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, you'll have an opportunity to develop highly personalized experiences for our customers.Key Responsibilities:Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.Provide exceptional...


  • Phoenix, Arizona, United States OpenWorks Full time

    About OpenWorksOpenWorks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With a strong commitment to empowering employees and enhancing their skills, we drive success in all aspects of sales and customer engagement.Job SummaryWe are seeking a highly skilled Customer Experience Specialist...


  • Phoenix, Arizona, United States Kforce Inc Full time

    Job SummaryKforce is seeking a Customer Experience Specialist to join our team in Phoenix, AZ. As a key member of our Consumer Direct Lending team, you will play a critical role in delivering exceptional customer service and support.ResponsibilitiesProvide timely and effective support to customers through phone, email, and chat channels.Operate in a...


  • Phoenix, Arizona, United States Broadly Full time

    {"title": "Customer Care Specialist", "description": "Customer Care SpecialistBroadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is to bridge local businesses to their modern consumers by helping them: capture...


  • Phoenix, Arizona, United States PennyMac Full time

    About the RolePennymac, a leading specialty financial services firm, is seeking a skilled Customer Experience Specialist to join our team. As a key member of our Consumer Direct Lending department, you will play a critical role in guiding consumers through the loan origination process.Key ResponsibilitiesHandle complex customer inquiries and provide...


  • Phoenix, Arizona, United States Serenity Healthcare, LLC Full time

    About the RoleWe are seeking a highly motivated and empathetic Customer Advocate to join our team at Serenity Healthcare, LLC. As a key member of our staff, you will play a vital role in helping patients understand the benefits of our innovative treatments and connecting them with the support they need.Key ResponsibilitiesBe the Face of Serenity Healthcare:...


  • Phoenix, Arizona, United States U-Haul Full time

    Job SummaryThe U-Box Customer Experience Specialist plays a vital role in the success of our growing shipping department. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.Key ResponsibilitiesProvide top-notch customer service in high-pressure situations.Work with the...


  • Phoenix, Arizona, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and providing solutions to customer inquiries.Key ResponsibilitiesCustomer Service: Respond to customer...


  • Phoenix, Arizona, United States Master Electronics Full time

    **Job Summary**Master Electronics is seeking a highly skilled Customer Experience Supervisor to lead and manage a team of customer experience representatives. The ideal candidate will have a strong background in customer service and leadership, with excellent communication and interpersonal skills.**Key Responsibilities:**Lead and manage a team of 5+...


  • Phoenix, Arizona, United States Aramark Uniform Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Service Representative II to join our team at Aramark Uniform Services. As a Sales Service Representative II, you will be responsible for building strong relationships with customers, identifying new business opportunities, and providing exceptional customer service.Key...