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Customer Experience Representative

2 months ago

Phoenix, Arizona, United States Opendoor Full time

About the Role:

This is a unique opportunity to join our growing customer experience team at Opendoor. As a Customer Sales Associate, you will serve as the main point of contact for our customers, guiding them through the entire home selling process. You will connect personally with customers to discover and provide their ideal customer experience, manage customer needs, and protect timelines for fast-moving transactions.

Key Responsibilities:

  • Connect personally with customers to discover and provide their ideal customer experience
  • Guide customers through the entire Opendoor home selling process as the main point of contact
  • Manage customer needs and protect timelines for fast-moving transactions in an organized, professional, and friendly manner
  • Be available across time zones, including evenings and weekends, to support customers
  • Work closely with world-class teams to rapidly build better processes, tools, and customer experience
  • Manage a pipeline of customers and drive towards conversion to multiple Opendoor products

We are Looking for Team Members Who:

  • Are mission-driven and believe in our mission to empower everyone with the freedom to move
  • Are curious and have a desire to fully understand customers' needs
  • Are hungry and have the horsepower and attitude to give customers a delightful experience
  • Have true empathy and connect with customers from all walks of life
  • Are skilled communicators and active listeners
  • Are coachable and crave feedback
  • Are adaptive and flexible operators who work well in ambiguity

Requirements:

  • Real Estate experience
  • Real Estate license
  • Phone-based sales experience

We Offer:

  • Full medical, dental, and vision with optional 85% coverage for dependents
  • Flexible vacation policy
  • Generous parental leave
  • Paid time off to volunteer