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Customer Experience Representative
2 months ago
Keeps is a leading healthcare company dedicated to providing innovative solutions for people with chronic health issues. Our mission is to deliver exceptional customer experiences and make a meaningful impact on people's lives.
Job SummaryWe are seeking a highly skilled Customer Experience Associate to join our team. As a Customer Experience Associate, you will be the primary point of contact for our customers, providing timely and effective support through various channels. Your goal will be to resolve customer issues, improve internal processes, and contribute to the growth and success of our company.
Key Responsibilities- Field and respond to inbound customer inquiries and needs through ZenDesk via email, phone, live chat, SMS, and social media
- Troubleshoot issues with account management, shipments, billing, and more
- Consolidate and report common technology issues customers face to the product and development team
- Develop and implement initiatives to improve or automate processes related to CX and Operations
- Be the voice of the customer during internal conversations
- Find ways to raise the bar on customer experience, ensuring we deliver the best possible experience to everyone
- At least 1 year of experience in a customer-facing role
- Experience with ZenDesk, or another customer support ticket system, is a major plus
- Aptitude and enthusiasm to learn the ins and outs of a fast-moving startup
- Great written and verbal communication
- Superb judgment, the ability to think quickly on your feet, and deep empathy
- Proficiency in Spanish is a plus
- Competitive salary packages and career development opportunities
- 100% coverage on many health, dental, and vision insurance plans
- 401k with a match, commuter benefits, and FSA
- Budget for the technology tools you need
- Annual $750 vacation stipend and $750 wellness allowance
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us to request accommodation.
