Customer Experience Representative

3 days ago


Phoenix, Arizona, United States Opendoor Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our New Product team as a Customer Care Associate. As a key member of our team, you will play a critical role in delivering an exceptional customer experience and driving business growth.

Key Responsibilities
  • Serve as the primary point of contact for customers, providing timely and accurate support to ensure a positive experience.
  • Collaborate with cross-functional teams, including engineering, product, operations, and marketing, to pilot and iterate on new product lines.
  • Develop and maintain relationships with customers, providing personalized support and solutions to meet their needs.
  • Curate and deliver customer feedback to inform product development and improve customer satisfaction.
  • Stay up-to-date on product knowledge and features to effectively communicate with customers and provide solutions to their inquiries.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent problem-solving skills, with the ability to think critically and resolve customer issues efficiently.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong analytical skills, with the ability to collect and analyze customer feedback to inform product development.
  • Flexibility to work a variety of shifts, including weekends and holidays, to meet business needs.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A generous parental leave policy and flexible vacation time.
  • Professional development opportunities, including training and mentorship programs.


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