Front Desk Team Lead

1 day ago

Golden, Colorado, United States El Cap Planet Granite Earth Treks Movement Full time
Job Summary

The Front Desk Supervisor is a key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility and strive to provide only the best customer experiences.

Key Responsibilities
  • Support the business goals of the gym in alignment with our vision and core values through understanding and making empowered decisions.
  • Day to day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team.
  • Role-model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, and other targets.
  • Demonstrate humility and a willingness to seek input and listen to constructive feedback while recognizing and appreciating contributions from all.
  • Facilitate the delivery of excellent front line customer service and serving as a role model to all team members.
  • Provide periodic training to team members regarding various front desk operations.
  • Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to:
    • Retail support tasks, including receiving, inventory, merchandising, shop maintenance
    • Navigating unforeseen staffing changes
    • Organizing events
    • Engaging community partners
  • Hold accountability for actions such as safety and risk management procedures are being upheld by guests and team members alike.
  • Promote an environment that is inclusive and celebrates diversity, including responding or intervening if community or team members raise any concerns or you witness an incident.
  • Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team.
Requirements
  • Have a passion for climbing, yoga, or fitness, an interest in engaging with our community, and show a growth mindset through a willingness to learn and a sense of curiosity.
  • Demonstrate an openness to learn from others and collaborate to achieve common goals.
  • Have a relentlessly positive and upbeat attitude to inspire others to live life intentionally and strive for personal bests.
  • Demonstrates knowledge and skillset to be in a supervisory position to aid and support other team members.
  • Promotes a commitment to excellence in customer service, safety, organizational, and mentorship skills.
  • Demonstrates courage to do the right thing and face challenges to manage positive customer relationships and interactions; asks for help when needed.
  • Solid computer skills (web-based applications, Word, Excel, POS applications).
  • Shows problem solving skills and ability to think creatively to contribute thoughts and ideas.
  • Available to work evenings and weekends. Strong preference for Tuesday through Saturday schedule.

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