Front Desk Representative

2 weeks ago


Golden, Colorado, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Caesars Entertainment. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Responsibilities
  • Register guests in and out of the hotel, ensuring all proper credit and pertinent information is obtained.
  • Provide superior guest service, interacting positively with guests and team members, and handling difficult situations with professionalism.
  • Prepare daily cash reports, balancing payments and disbursements, and record sundry items sales transactions in Micros.
  • Assist with periodic inventories, accept and confirm reservations, and follow proper cash handling practices.
  • Ensure the safety and security of guests and team members, and assist with luggage as needed.
  • Complete all company required training within designated time frames and audit all accounts to ensure they are in balance.
Qualifications
  • A high school diploma or GED equivalent is preferred.
  • Ability to read, write, and understand simple instructions, and possess good oral communication skills.
  • Ability to work a computer, switchboard, and facsimile machine, and work under frequent time pressure in an interruptive environment.
  • Ability to be at work on time as scheduled on a regular basis, which may include nights, weekends, and holidays.
Physical Demands & Work Environment
  • Office area and front desk computer that may be located in a high-rise hotel.
  • Exposed to noise, varied temperatures, dust, and fumes.
  • Use of elevator and stairs, and operate switchboard with multi-lines, reservation computer system, Micros terminal, and telephone.
  • Standing 90% and walking 10%, and must be able to effectively use a keyboard and monitor for extended periods of time.
  • Must be able to lift up to 75 lbs. (luggage) and push/pull up to 150 lbs. (luggage cart).


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