Security Response Coordinator

7 days ago


Uniontown, Alabama, United States EverStaff Full time
Job Summary

We are seeking a highly skilled and detail-oriented Alarm Monitoring Specialist to join our team at EverStaff. As a key member of our operations team, you will be responsible for responding to alarm signals, verifying security information, and notifying emergency services and customers as needed.

Key Responsibilities:
  • Respond to all incoming alarm signals in a timely and efficient manner, following established procedures and protocols.
  • Verify security information and notify authorities and customers as necessary, ensuring accurate and timely communication.
  • Document all information and interactions in our company database, maintaining accurate and up-to-date records.
  • Provide exceptional customer service, answering multi-line telephone systems and addressing customer inquiries and concerns.
  • Maintain confidentiality of customer information at all times, adhering to strict data protection protocols.
Requirements:
  • High School Diploma or equivalent required.
  • 1-3 years of customer service experience, with a focus on call center and dispatching operations.
  • Proficient typing skills, with a minimum of 30 words per minute.
  • Ability to prioritize and multitask, managing multiple tasks and responsibilities in a fast-paced environment.
  • Excellent interpersonal and communication skills, with a focus on building strong relationships with customers and colleagues.
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401K plan with company match, providing a secure retirement savings option.
  • Paid company training and professional development opportunities, supporting career growth and advancement.
  • Exceptional growth opportunities, with a focus on promoting from within.
  • Wide range of employee discounts and perks, including travel, equipment, and more.


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