Member Services Representative

1 day ago


Boise, Idaho, United States Planet Fitness Full time
Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" member experience.

Key Responsibilities:
  • Provide exceptional customer service, greeting members and guests, and responding to their inquiries in a timely and professional manner.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Utilize our point-of-sale system to assist with new membership cards, change of address, and billing or payment questions.
  • Conduct beverage or merchandise purchases and maintain a clean and organized front desk area.
  • Participate in club cleanliness and maintenance, including regular facility cleaning, upkeep, and restocking of supplies.
Requirements:
  • High school diploma or equivalent required.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers.
  • Prior customer service experience preferred.
  • Ability to work a variety of shifts, including weekends and overnights.
  • Must be 18 years of age or older.
Why Work at Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work alongside an amazing group of talented, dynamic professionals

We offer a competitive compensation package, including medical, dental, and vision insurance, PTO, free Black Card membership, and 401(k) and Roth retirement savings plans. We participate in E-Verify for all Utah locations.



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