Customer Service Representative

2 months ago


Boise, Idaho, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior member experience.

Key Responsibilities
  • Customer Service/Front Desk Activities:
    • Greet members and guests, providing a warm and welcoming experience.
    • Respond to member inquiries and concerns in a timely and professional manner.
    • Check members in, tour, and sign up new members, logging amenities and communicating updates and events.
    • Utilize our point-of-sale system to assist with membership cards, address changes, and billing or payment questions.
  • Club Cleanliness and Maintenance:
    • Ensure the front desk area and lobby are clean and organized.
    • Perform regular facility cleaning and upkeep, including mopping, trash removal, and equipment maintenance.
    • Regularly clean exercise equipment and tanning beds.
    • Maintain the cleanliness and organization of restrooms and wet areas.
  • Qualifications and Requirements:
    • High school diploma or equivalent required.
    • Exceptional customer service skills and ability to interact positively with members and colleagues.
    • Prior customer service experience preferred.
    • Ability to work in a fast-paced environment and maintain a positive attitude.
    • Must be 18 years of age or older.
    Why Work with Us?
    • Contribute to creating a healthier planet by helping us change people's lives every day.
    • Work with a talented and dynamic team of professionals who share our passion for customer service.
    Benefits
    • Medical, dental, and vision insurance.
    • PTO – Paid Time Off.
    • Free Black Card Membership.
    • 401(K) and Roth Retirement Savings Plans.
    • Healthcare and Dependent Care Flexible Spending Accounts.
    • STD, LTD, Term Life Insurance, and other benefits.


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