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Guest Services Team Lead

2 months ago

Austin, Texas, United States Oak View Group Full time
Oak View Group - Moody Center (Austin, TX) Guest Services Supervisor

As a Guest Services Supervisor at Oak View Group, you will be responsible for providing leadership and guidance to our guest services team. Your key responsibilities will include:

Key Responsibilities:
  • Providing leadership, training, and motivation to guest services staff
  • Serving as supervisor for small athletic events and special events
  • Ensuring staff is in position throughout event, and assigning appropriate breaks
  • Being responsible for the pre and post event procedures, such as staff check-in and out, gate preparation, distribution of event supplies, locking doors, signage, and lost and found inventory
  • Communicating between departments to resolve event issues, guest complaints, or emergencies

What We Offer:
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Requirements:
  • Previous experience in a guest services or customer experience role
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment

Apply Now:

At Oak View Group, we are committed to providing our guests with an exceptional experience. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.