Customer Service Representative

18 hours ago


BatesburgLeesville, South Carolina, United States J.B. Martin Company, Inc. Full time
Job Overview

The J.B. Martin Company, Inc. is seeking a skilled Customer Service Representative to provide top-notch service to our internal and external customers. This role involves accurately processing inquiries and orders, providing in-depth responses to questions and requests, and collaborating with other associates to ensure prompt quality service.

Key Responsibilities
  • Process customer inquiries and orders via email, phone, or fax, ensuring accuracy and timely completion of the order entry process.
  • Respond to questions, concerns, and requests from distributors and sales force regarding activities at J.B. Martin Co., Inc.
  • Coordinate information regarding orders, standard quotes, and related questions with relevant areas of the company to ensure customer satisfaction.
  • Collaborate with other associates to provide prompt quality service and assist with other duties as assigned by the Customer Service Manager.
  • Act as a liaison between departments to problem-solve customer challenges.
  • Contribute valuable input into the customer service process to optimize the customer experience.
Requirements
  • Multitasking skills to handle various tasks simultaneously with accuracy.
  • A proactive thought process with a strong focus on continuous improvement.
  • Ability to work in a fast-paced technical environment.
  • Strong communication skills.
  • Previous customer service experience in an office within a manufacturing environment preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft products including Outlook, Teams, Word, and Excel.
  • High school education or equivalent.
Estimated Salary: $45,000 - $60,000 per year

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