Customer Service Professional
19 hours ago
**Company Overview**
J.B. Martin Co. Inc. is a dynamic organization seeking an exceptional individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering world-class customer service to internal and external customers.
**Key Responsibilities**:
- Process inquiries and orders received via email, phone, or fax with accuracy and professionalism.
- Provide in-depth responses to questions, concerns, and requests from distributors and sales force.
- Collaborate with other associates to ensure prompt quality service and assist with other duties as assigned by the Customer Service Manager.
- Maintain professional demeanor in all types of verbal and written communication.
**Requirements:**
- Multi-tasking skills to handle numerous and varied detailed tasks simultaneously with accuracy.
- Proactive thought process with strong focus on continuous improvement.
- Ability to work in a fast-paced, high-pressure technical environment.
- Strong communication skills and previous customer service experience preferred.
- Excellent verbal and written communication skills and computer proficiency in Microsoft products required.
The estimated salary for this position is $40,000 - $60,000 per year, depending on experience.
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