Cemetery Service Representative
2 weeks ago
As a vital member of our team, the Family Service Associate is dedicated to honoring and supporting families during their time of need. This role is essential in fostering relationships and generating revenue for Lakeview Memorial Gardens and Funeral Home.
Key Responsibilities
- Lead Generation:
- Commit to daily prospecting activities to identify potential clients.
- Gather referrals from families served by our location.
- Cultivate community relationships to enhance outreach efforts.
- Deliver informative presentations to families and their referrals.
- Monitor and document activity levels to maintain productivity. - Relationship Building:
- Address client inquiries with professionalism and sensitivity.
- Engage with families through active listening and genuine communication.
- Assess each family's unique needs and propose tailored solutions.
- Maintain ongoing communication to ensure client satisfaction.
- Prepare meticulously for appointments and execute all procedures with care.
- Resolve customer issues promptly and effectively.
- Establish trust-based relationships to encourage referrals. - Collaboration:
- Serve as a continuous link between services provided and future needs.
- Work closely with funeral directors and staff to ensure seamless service delivery.
- Review past interactions with families to better support current needs.
- Share insights and concerns with the team to enhance service quality.
Qualifications
- Education:
- High school diploma or equivalent required.
- 1-2 years of college education or equivalent experience preferred. - Experience:
- Previous customer service or sales experience is advantageous. - Licenses:
- Valid driver's license with a clean driving record.
- Insurance license as mandated by state regulations. - Skills and Abilities:
- Ability to complete internal presentation certification within the first month.
- Flexibility to work evenings and weekends as needed.
- Strong driving capability.
- Empathetic and respectful treatment of others.
- Proficiency in computer usage and software applications.
- Excellent customer service skills.
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