Cemetery Services Associate

2 weeks ago


Fairview Heights, Illinois, United States Lakeview Memorial Gardens and Funeral Home Full time
Position Overview
Our associates honor lives while also being honored themselves.

Explore the potential of becoming part of a supportive workplace.

The Family Service Associate is responsible for assisting client families by facilitating immediate cemetery arrangements and promoting pre-need services.

This role is crucial in delivering exceptional personalized service and is instrumental in generating revenue for the cemetery while serving as the primary liaison for families.


Key Responsibilities
Lead Generation
- Maintain accountability for prospecting a minimum of 1-2 hours daily.
- Gather referrals from families served by the location.
- Cultivate community and civic relationships.
- Present informative sessions to families served and referred families.
- Track activity levels to ensure productivity.

Building Relationships with Families
- Respond to client inquiries promptly, respectfully, and professionally.
- Connect with families through attentive listening and sincere communication.
- Understand each family's unique needs and propose valuable solutions.
- Follow up with families to ensure satisfaction.
- Prepare for all meetings and execute all procedures with professionalism and precision.
- Address all customer issues and requests thoroughly.
- Establish trust-based relationships to earn referrals.
- Educate families on the advantages of pre-planning to secure protection for their loved ones.

Team Collaboration
- Serve as a continuous link from immediate services to aftercare, ensuring future family protection.
- Collaborate with funeral directors, location managers, and other staff to deliver seamless, high-quality service.
- Review past services and family interactions to support current needs and sales.
- Share family concerns with the broader team.

Minimum Qualifications
Education
- High school diploma or equivalent.
- 1-2 years of college or equivalent education and experience.

Experience
- High school equivalency and 1-2 years of college or equivalent education and experience.
- 1-2 years of experience in customer service or sales preferred.

Licenses
- Valid state/province issued driver's license with a satisfactory driving record.
- Insurance license if mandated by state/province law.

Knowledge, Skills, and Abilities
- Must successfully complete the company's internal presentation certification within thirty days of hire.
- Availability to work evenings and weekends as needed.
- Ability to drive frequently.
- Capability to obtain and maintain an insurance license if required by state/province.
- Flexible hours, with the potential to work up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Proficient in computer usage and software applications.
- Strong customer service skills.

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