Director of Administrative Operations

4 weeks ago

Boston, Massachusetts, United States Project Evident Full time
About the Role

We are seeking a highly skilled and experienced Director of Administrative Operations to join our team at Project Evident. This is a unique opportunity to make a significant impact on our organization's growth and success.

Key Responsibilities
  • People and Human Resources (40%):
    • Develop and implement a recruitment and onboarding plan to attract, develop, and retain high-performing team members.
    • Provide and receive actionable feedback, coach employees to elevate their responsibilities and performance, and foster their growth.
    • Collaborate with the Chief Operating Officer to develop, implement, and promote the organizational plan for the PE Way.
    • Execute payroll operations and ensure adherence to state and federal regulations.
    • Manage vendor relationships, including outsourced HR partners and benefits providers.
    • Manage the Lattice HRS platform to ensure optimal use for people management.
    • Field and process quarterly staff surveys and develop response plans.
    • Conduct bi-annual compensation reviews to ensure market competitiveness.
    • Develop and execute training programs to support staff and supervisors.
  • Core Processes and Policies (25%):
    • Develop, refine, and deliver operational processes to enhance efficiency and support both in-office and remote work.
    • Coordinate the performance management process, including annual and bi-annual goal-setting.
    • Collect and report business analytics to support management and leadership in decision-making.
    • Upgrade and maintain an organizational system of internal documentation.
    • Help advance the infrastructure for ongoing learning and knowledge management.
  • Technology (25%):
    • Manage the technology plan for the organization, in line with the larger digital strategy and growth plans.
    • Ensure a responsive and well-managed technology stack that meets the needs of staff.
    • Manage software licenses, hardware assets, and training.
    • Serve as administrator and/or systems architect on all nonfinancial technologies.
  • General Management (10%):
    • Supervise staff and consultants as assigned to meet objectives on time.
    • Foster a productive operations department culture that aligns with our values.
    • Provide and receive actionable feedback, coach employees to elevate their responsibilities and performance, and foster their growth.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
  • A minimum of 10+ years of management experience with a demonstrated track record in operations, talent management, and/or technology.
  • Specific experience with growing and managing core operations, process and project management in administrative operations.
  • Ability to set priorities and hold high standards; manage teammates and consultants to performance metrics.
  • Superb process and project management capabilities with comfort and ability to manage up and across the organization.
  • Able to manage and facilitate operations and set and balance priorities for projects and cross-organizational priorities.
  • Proven ability to deliver high-quality reporting using a range of methods and tools.
  • Comfortable compiling and analyzing disparate and even contradictory qualitative and quantitative information.
  • Prior consultative, operational experience with a track record in fast-growing, service organizations.
  • Clear understanding of shared services model, matrixed organization, and demonstrated ability to problem solve under pressure.
  • Excellent oral and written communication skills, with a proven ability to write clear and concise memos.
  • Comfort with ambiguity and ability to respond adeptly to rapidly changing priorities.
  • Problem solver, active listener who seeks clarification, asks questions, and surfaces solutions.
  • Commitment to high performance culture, participation in giving and receiving feedback, and belief in continuous and self-improvement.
  • Experience working effectively with multiple stakeholders who may have evolving priorities.
  • Ability to interface with diverse staff and partners in various domains.
  • Experience and comfort working virtually.
  • Experience using common cloud-based productivity tools, e.g. GoogleDocs, Office 365, Zoom, Microsoft Teams, Slack, Asana.
What We Offer
  • Generous benefits including comprehensive medical, dental, and vision plans, a 403(b) with match, and life and disability insurance.
  • Unlimited vacation days, summer Fridays between Memorial Day and Labor Day, and organizational wide closure between December 2- January 1st.
  • Stipends to support remote work; reimbursement and time off for professional development and relevant membership fees.

We are an equal opportunity employer, dedicated to building an inclusive and diverse workforce committed to a culture of belonging and accountability.

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