Outsourced Records Specialist

6 days ago


Kansas City, Missouri, United States Iron Mountain Inc Full time

At Iron Mountain, we're committed to delivering expert solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with our 225,000 customers worldwide to preserve their valuable assets, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

  • Key Responsibilities:
  • Manage the incoming data input process, including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers, and closing work orders.
  • Manage the internal move data input process, including keying all information, electronically moving cartons to new locations, investigating and resolving exceptions, and closing work orders.
  • Manage the destruction data input process, including selecting destruction candidates, keying changes, verifying keyed information, investigating and resolving exceptions, forwarding destruction certificates to customers, and closing work orders.
  • Manage the permanent removal process electronically, including keying all PMOs, verifying information, investigating and resolving exceptions, and closing work orders.
  • Update customer contract information, research and resolve problems and discrepancies through contact with customers, special project teams, contract administrators, and/or account managers.
  • Print and mail receipt acknowledgments, month-end, and quarter-end customer-requested reports.
  • Assist customer service as needed.
  • Perform other customer-related tasks and special projects as requested.
  • Additional Duties:
  • Perform scanning, auditing, QC functions, packaging of product, data entry, and CD burning.
  • Act as a resource for questions and assist in the training of new specialists.

Requirements:

  • Scan hardcopy files to electronic images, ensuring a quality image.
  • Perform basic quality control auditing functions.
  • Prepare product for delivery and ensure all projected documentation is complete.
  • Prepare hard copy records for scanning.

Working Conditions:

This role will be working off-site at a customer location, Monday through Friday, 8AM - 5PM, with the possibility of overtime. Reliable transportation and a Public Trust Clearance are required.



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