Customer Service Representative

2 weeks ago


Princeton, New Jersey, United States Dow Jones & Company, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Associate to join our Global Customer Service team at Dow Jones & Company, Inc. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Provide high-level telephone and email support for our OPIS suite of products
  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
  • Ensure all relevant procedures are followed from beginning to resolution
  • Collaborate with colleagues on our sales, billing, and editorial teams to ensure complete customer satisfaction
  • Actively seek out opportunities for self-improvement and participate in new product and procedural training
Requirements
  • At least 1 year of customer service experience in any setting
  • Flexibility to accommodate 10 AM to 7 PM Eastern Standard Time work schedule
  • Experience resolving customers' concerns while consistently providing superior levels of customer service and satisfaction
  • Ability to follow a large set of procedural guidelines and be independently resourceful when investigating & researching complex customer queries
  • Built and developed internal & external relationships to identify problems, assess needs, and find solutions to customer queries
  • Demonstrated experience of learning technical systems and applications quickly
  • Salesforce or NetSuite experience (preferred)
  • College degree (preferred)
What We Offer
  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Insurance Plans
  • Lifestyle programs & Wellness Resources
  • Education Benefits
  • Family Care Benefits & Caregiving Support
  • Commuter Transit Program
  • Subscription Discounts
  • Employee Referral Program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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