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Customer Service Representative

2 months ago

Princeton, New Jersey, United States Dow Jones Full time
About Our Organization

Dow Jones is a leading global provider of news and business information, delivering content to consumers and organizations worldwide across multiple formats, including print, digital, mobile, and live events. With a legacy of over 130 years, Dow Jones has established itself as one of the world's largest news-gathering operations, home to prestigious brands such as The Wall Street Journal, Barrons, MarketWatch, and Financial News.

About the Team

OPIS, a Dow Jones company, specializes in providing price transparency across the global fuel supply chain, including the Spot, Wholesale Rack, and Retail markets. Our commitment to reliability is reinforced by personalized customer service and constant innovation, enabling customers to buy and sell energy commodities with confidence through multi-platform access to accurate data, real-time news, powerful software, and educational events.

About the Role

As a Customer Service Associate on our Global Customer Service team, you will utilize your can-do attitude and passion for helping people to provide high-level telephone and email support for the OPIS suite of products. You will be joining a recognized leader in the world of business information, focused on its people and committed to providing the highest-quality customer support in the industry.

Key Responsibilities
  • Provide exceptional customer service via telephone and email, addressing global customer queries concerning content/data, product navigation, billing/account administration, and more.
  • Ensure all relevant procedures are followed from beginning to resolution, guaranteeing complete customer satisfaction.
  • Collaborate with colleagues on our sales, billing, and editorial teams to ensure seamless customer experiences.
  • Actively seek out opportunities for self-improvement and participate in new product and procedural training.
Requirements
  • At least 1 year of customer service experience in any setting (preferred).
  • Flexibility to accommodate 10 AM to 7 PM Eastern Standard Time work schedule.
  • Experience resolving customers' concerns while consistently providing superior levels of customer service and satisfaction.
  • Ability to follow a large set of procedural guidelines and be independently resourceful when investigating & researching complex customer queries.
  • Built and developed internal & external relationships to identify problems, assess needs, and find solutions to customer queries.
  • Demonstrated experience of learning technical systems and applications quickly.
  • Salesforce or NetSuite experience (preferred).
  • College degree (preferred).
Benefits
  • Comprehensive Healthcare Plans.
  • Paid Time Off.
  • Retirement Plans.
  • Comprehensive Insurance Plans.
  • Lifestyle programs & Wellness Resources.
  • Education Benefits.
  • Family Care Benefits & Caregiving Support.
  • Commuter Transit Program.
  • Subscription Discounts.
  • Employee Referral Program.