Wireless Customer Service Representative

7 days ago


Princeton, New Jersey, United States DISH Full time
About DISH

DISH is a leading provider of wireless services, offering a range of innovative solutions to customers across the country. With a commitment to excellence and customer satisfaction, we're dedicated to delivering the best possible experience for our customers.

Job Summary

We're seeking a highly skilled Wireless Customer Service Representative to join our team. As a key member of our Customer Experience Team, you'll be responsible for providing exceptional customer service, resolving issues, and promoting our services to customers.

Key Responsibilities
  • Provide quality customer service, including activation and technical support
  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
Requirements
  • High School diploma, GED, or equivalent experience
  • Awesome attitude with a customer-first mindset
  • Desire to work in a collaborative team environment
Preferred Qualifications
  • Related customer service experience and/or training
  • Experience in the wireless industry
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules (pay differential applies to weekends and evenings)
What We Offer
  • Opportunity for career growth and development
  • Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) investments
  • Company-provided equipment
  • Extensive benefits package
  • Medical, dental, vision insurance
  • Paid vacation and sick time
  • 401(k) investments
  • Companymatched funds
  • Tuition reimbursement
  • Heavily discounted DISH, Sling, and Boost Mobile services


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