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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and detail-oriented Customer Service Representative - Operations Coordinator to join our team at Vector Security, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service delivery process.
Key Responsibilities:
- Schedule Service Appointments: Coordinate with customers to schedule service appointments in a timely and efficient manner, ensuring minimal overtime and optimal routing.
- Utilize Software: Effectively use software to select the most suitable technician and document any necessary travel requirements.
- Ensure Service Levels: Verify that necessary parts are available to maintain high service levels and meet customer expectations.
- Manage Technician Schedules: Coordinate and manage technician schedules throughout the day to ensure seamless service delivery.
- Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide exceptional service to maintain customer satisfaction.
Requirements:
- Education: High School Diploma or equivalent.
- Experience: Minimum of 2 years of experience in an office setting, providing customer service.
- Skills: Superior verbal and written communication skills, excellent customer service skills, and above-average computer skills, including typing at a minimum of 35 wpm with high accuracy.
- Organizational Skills: Superior organizational skills with a high degree of attention to detail.
- Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment and interact with people at all levels in a professional and courteous manner.
What We Offer:
- Competitive Compensation: Competitive salary with incentive eligibility.
- Benefits: Medical, dental, and vision coverage, HSA/FSA programs, company-paid life and AD&D insurance, company-paid short- and long-term disability, voluntary benefit products, 401k retirement savings plan, and more.
About Us:
We are a leading security integrator with over 50 years of experience in installing innovative security and smart automation solutions. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
Our Values:
- Win as a Team: Collaborate with colleagues to achieve common goals.
- Do the Right Thing: Make ethical decisions that align with our company values.
- Make a Difference Every Day: Contribute to the success of our customers and our company.
- Get It Done: Deliver results and meet deadlines.
- Think Big: Innovate and think creatively to solve problems.
