Operational Client Support Specialist

3 days ago


Jersey City, New Jersey, United States Axelon Services Corporation Full time
Job Title: Operational Client Support Analyst

Join Axelon Services Corporation as an Operational Client Support Analyst and take on a challenging role that requires strong organizational and analytical skills. As a key member of our team, you will be responsible for participating and leading client onboarding processes, working with internal and external parties to resolve trade discrepancies, and escalating client trade-related issues.

Responsibilities:
  • Participate and lead client onboarding processes, including user acceptance testing, internal setup, external setup, and go-live calls.
  • Work with internal and external parties to resolve trade discrepancies on T and post-T.
  • Work in an environment with direct client interaction.
  • Escalate client trade-related issues.
  • Understand and respond to client queries.
  • Work closely with IT developers defining infrastructure upgrades and maintenance requests.
  • Manage trade life cycle events, including daily option exercises/expirations and NDF fixings.
  • Coordinate with all internal stakeholders who support our business (Risk, Credit, Legal, Collateral, BO, Sales, IT).
  • Monitor limit utilization throughout the day for the OTC, FXPB, and ETD businesses. Investigate/Report any breaches.
  • Distribute monthly invoices and monitor the collection of fees.
  • Perform ad-hoc project work related to internal controls, MIS reporting, process improvements, and client-specific reporting requirements or integration enhancements.
Qualifications:
  • The successful candidate will need to demonstrate the following:
    • Strong organizational and analytical skills.
    • Good product knowledge.
    • Proficient in Excel.
    • Excellent verbal and written communication skills.
    • Ability to maintain focus in a fast-paced environment.
    • Ability to consistently meet deadlines.
    • Works well within a team environment.
    • Attention to detail and accuracy.
    • Service-oriented.
    • A spirit of continuous improvement.
Preferred Qualifications:
  • Diploma from an accredited collegiate institution.
  • Working knowledge of FX, Prime Brokerage, and client-facing experience.


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