Client Support Specialist

2 weeks ago


Jersey City, New Jersey, United States TEKsystems Full time

Position Overview: 2nd Shift


• Delivering exceptional customer support to clients and drivers through handling incoming calls, categorized as follows:

1. Incident Claims

2. Arranging Rentals

3. Glass Damage Claims

4. Emergency Roadside Assistance


• Accurately gather and record all necessary details from callers, ensuring precise entry into the system.


• The majority of interactions will be inbound; you will manage overflow from operator calls, gaining insights across various departments. Outbound calls will primarily involve contacting body shops, towing services, etc., to relay information and solutions to clients.

Example Interaction:

1. Receive an inbound call and inquire about the caller's location, which they may provide using latitude/longitude or a descriptive location.

2. Accurately document this information in the system.

3. Determine the appropriate towing service required (e.g., tow truck, flatbed) and assess vehicle damage.

4. Ensure all details are recorded correctly while maintaining a high standard of customer service.

5. Follow up with drivers to confirm their safe return to the road.

About TEKsystems:

We are partners in transformation, assisting clients in realizing ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and practical application, we work alongside innovative leaders to drive change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

We are an equal opportunity employer and welcome all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



  • Jersey City, New Jersey, United States Angela Scribe Full time

    Job OverviewPosition: Client Support SpecialistDepartment: Customer CareReports to: Customer Care ManagerType: Full-TimeWe are looking for a dedicated and detail-oriented Client Support Specialist to become a part of our dynamic team at Angela Scribe. The successful candidate will play a crucial role in delivering outstanding customer support, addressing...


  • Jersey City, New Jersey, United States Ascension Management Full time

    Join Our Dynamic TeamWe are thrilled to share that Ascension Management is seeking motivated individuals for the role of Junior Client Support Specialists.Key Attributes We Seek in a Junior Client Support Specialist:Strong communication abilities and a commitment to customer satisfactionAbility to adapt in fast-paced environmentsSelf-sufficient with a knack...


  • Jersey City, New Jersey, United States Everstaff Full time

    Job OverviewEverstaff is seeking dedicated Client Support Specialists to join our dynamic team. In this role, you will be responsible for managing incoming calls to assist clients and drivers, directing them to the appropriate departments, and meticulously documenting all interactions in our database.Compensation: Competitive pay with opportunities for...


  • Jersey City, New Jersey, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a skilled Catheterization Laboratory Specialist to join their team on a travel assignment in Florida.Job ResponsibilitiesProvide high-quality patient care and technical support in a mobile catheterization laboratory setting.Collaborate with healthcare professionals to ensure seamless patient care and efficient...


  • Jersey City, New Jersey, United States One Circle Moving And Storage Llc Full time

    Job OverviewClient Support / Dispatcher - Full-time PositionWe are a reputable moving company dedicated to providing high-quality services across the Tri-State area, with a strong focus on outstanding client support. As our business continues to expand, we are seeking a Client Support / Dispatcher to help manage our growth effectively.Seeking a Client...


  • Jersey City, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full time

    Position OverviewCatholic Charities of the Archdiocese of Newark is a prominent organization dedicated to providing comprehensive mental health and addiction services.We are currently in search of a Full-Time Case Manager for our Partial Care department. This program is designed for individuals facing severe and persistent mental health challenges, offering...


  • Jersey City, New Jersey, United States Axelon Services Corporation Full time

    Job Title: Operational Client Support Analyst (Onsite)Location: RemotePay: $47/hourResponsibilities:Participate and lead client onboarding processes, including user acceptance testing, internal setup, external setup, and go-live calls.Collaborate with internal and external parties to resolve trade discrepancies on T and post-T.Work in an environment with...


  • Jersey City, New Jersey, United States AGENTIC CLIENT SUPPORT SERVICES LLC Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team at Agentic Client Support Services LLC. As a Direct Support Professional, you will play a vital role in supporting individuals with developmental disabilities, empowering them to reach their full potential.Key ResponsibilitiesAssist individuals with daily...


  • Jersey City, New Jersey, United States Bevan & Associates LPA, Inc. Full time

    Position OverviewWe are in search of a dynamic and motivated individual to join our busy legal practice.Key Qualifications:Exceptional organizational skillsAbility to quickly learn and assimilate new informationProficient in Microsoft Office Suite, including Word, Excel, and OutlookFamiliarity with medical terminology and documentation is...


  • Jersey City, New Jersey, United States AGENTIC CLIENT SUPPORT SERVICES LLC Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional (DSP) to join our team at Agentic Client Support Services LLC. As a DSP, you will play a vital role in supporting individuals with developmental disabilities, empowering them to reach their full potential.Key ResponsibilitiesAssist with Daily Living Activities: Provide...


  • Jersey City, New Jersey, United States Expedient Staffing Solutions Full time

    Job OverviewPosition SummaryThe Client Account Operations Specialist is responsible for the effective establishment and ongoing management of client accounts within the company's operational systems. This position requires proficiency in various software platforms to ensure accurate account data and to provide essential support to internal stakeholders.Core...


  • Jersey City, New Jersey, United States Earthly Vessels Senior Care Full time

    Job Summary:We are seeking a compassionate and reliable individual to join our team as a Transportation Support Specialist at Earthly Vessels Senior Care. The ideal candidate will possess excellent customer service skills, be patient, and have effective communication skills.The Transportation Support Specialist will provide extraordinary services in...


  • Jersey City, New Jersey, United States Peace Global Logistics Full time

    About Peace Global Logistics Peace Global Logistics is a leading provider of comprehensive logistics solutions, dedicated to streamlining and optimizing the movement of goods worldwide. Job Description: Administrative Support Specialist We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our dynamic team. The...


  • Jersey City, New Jersey, United States HealthCare Support Full time

    Job OverviewSurgical Technologist SpecialistHealthCare Support is actively seeking a Surgical Technologist Specialist to fill a position within a diverse healthcare organization.Benefits for Surgical Technologist Specialist:Relocation Assistance AvailableComprehensive Medical, Dental, and Vision CoverageRetirement Savings Plan with Employer...


  • Jersey City, New Jersey, United States Enlightened, Inc. Full time

    Job OverviewPOSITION SUMMARY:The Customer Support Specialist will act as the primary contact for clients seeking assistance, employing established support protocols and troubleshooting methodologies. The key responsibility of this position is to address inquiries and resolve issues arising from incoming calls and electronic communications from customers. The...


  • Jersey City, New Jersey, United States US Tech Solutions Full time

    Job Summary:We are seeking a highly skilled Operations Specialist to join our team at US Tech Solutions. As a key member of our Client Service Group, you will be responsible for providing exceptional client service and support in the account opening process, ensuring timely and accurate account set-ups, and maintaining existing accounts.Key...


  • Jersey City, New Jersey, United States Enlightened, Inc. Full time

    Job OverviewPOSITION SUMMARY:The Customer Support Specialist will act as the primary contact for clients seeking assistance, employing established support protocols and diagnostic tools. The key responsibility of this position is to address inquiries and resolve issues from incoming communications, including phone calls and emails from customers. The...


  • Jersey City, New Jersey, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Dialysis Healthcare Professional, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment.Key Responsibilities:Deliver exceptional patient care and support to patients...


  • Jersey City, New Jersey, United States Ways Were Go Full time

    Job DescriptionPosition: Customer Support Specialist Location: Remote Employment Type: Full-time Overview: We are looking for a committed and service-oriented Customer Support Specialist to become a vital part of our team at Ways Were Go. The successful candidate will play a key role in delivering outstanding support to our clients, managing inquiries,...


  • Jersey City, New Jersey, United States Expedient Staffing Solutions Full time

    Job OverviewPosition Summary:The Client Account Operations Specialist is responsible for the accurate establishment and ongoing management of client accounts within the company's operational systems. This position requires proficiency in utilizing platforms such as UAF, Keystone, and Fircosoft to oversee account data and deliver assistance to internal...