Medical Support Specialist

4 weeks ago

Cambridge, Massachusetts, United States One Medical Full time
About the Role

We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at One Medical. As a Medical Support Specialist, you will play a critical role in providing exceptional patient care and support in our office setting.

Key Responsibilities:

  • Provide best-in-class venipuncture services to patients of all ages
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Assist with dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Continuously care for patients beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties
  • Utilize impeccable C-I-CARE skills in all patient interactions to ensure a positive in-office experience
  • Perform front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
  • Assist senior patients with administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks
  • Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization

Requirements:

  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

What We Offer:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: starts at $22.75 per hour based on a full-time schedule

Protecting Your Future:

  • 401K match
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square offices in Cambridge, Massachusetts.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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