Technical Account Manager

3 days ago

San Antonio, Texas, United States Knight Office Solutions Inc Full time
Job Description
Description:

Drive Client Success as a Technical Account Manager

About Knight Office Solutions Inc

We are a leading technology dealer representing top names in imaging, workflow, and IT. Our mission is to help clients reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

About the Role

Become a Trusted Advisor for our Clients

  • Build Strong Relationships: Foster a collaborative environment as the single point of contact for clients.
  • Deep Dive into Client Business: Gain a comprehensive understanding of their business model and market approach through strategic account reviews and technology roadmap discussions.
  • Drive Client Success: Ensure Managed Services offerings perfectly align with client needs and exceed expectations by delivering exceptional customer service.
  • Ensure Seamless Service Delivery: Provide clear communication and oversight for ongoing services and active projects, proactively addressing any concerns.

Key Responsibilities

  • Gain in-depth knowledge of client business operations to develop technology roadmaps ensuring their infrastructure meets their technology requirements and needs.
  • Prepare and conduct Quarterly Business Reviews with clients to provide information and status related to contract changes, service delivery, project schedule and impacts, infrastructure performance health, technology refreshes, and future technology planning.
  • Communicate regularly with clients through strategic calls and meetings between QBRs to ensure their service needs and expectations are being addressed and met.
  • Initiate client equipment and service orders and work with the MS Technical team to ensure delivery milestones are met and communicated to the Customer.
  • Participate in weekly or on-demand project meetings with the MS technical team to review project schedules, risks, and issues impacting critical milestones and communicate timely updates to the customer.
  • Work with the MS Admin and Sales team to initiate client purchasing requests, ensure equipment is scoped and priced while maintaining required margins.

Requirements

  • Demonstrated understanding of Project Management processes, strategies, and methods applicable to the Information Technology and Managed Services industry.
  • Excellent time management, organizational skills, and working experience establishing guidelines for others.
  • Strong sense of personal accountability regarding decision-making and supervising team activities.
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality.
  • Experience applying analytical thinking and problem-solving skills.
  • Ability to predict challenges and seek to proactively head-off obstacles.

Benefits

Knight Office Solutions Inc offers a competitive benefits package with opportunities for professional development. Join our team and be part of a company that is passionate about exceeding client expectations and delivering innovative IT solutions.

This is a chance to become a trusted partner and make a real impact.

Knight Office Solutions Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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