Front Office Representative

2 weeks ago


Arlington, Virginia, United States Staff My Agency Full time
Front Office Team Member

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. As a key member of our staff, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Provide product and service information to customers, resolving any issues that may arise.
  • Manage incoming calls and respond to customer inquiries in a timely and efficient manner.
  • Handle customer complaints, providing solutions and alternatives, and following up to ensure resolution.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents.
What We Offer:
  • Competitive base pay plus bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience and growth potential within our agency.
Requirements:
  • Ability to obtain a Property and Casualty insurance license.
  • Strong phone handling skills and active listening.
  • Comfortable making outbound calls.
  • Passionate about helping customers and providing excellent service.
  • Ability to empathize with and advocate for clients when necessary.
  • Strong problem-solving skills and excellent communication skills.

This is an exciting opportunity to join our team and contribute to the success of our agency. If you are a motivated and customer-focused individual, we encourage you to apply.



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