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Front Desk Associate
2 months ago
We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at FirstService Residential. As a key member of our community management team, you will be responsible for providing exceptional customer service to residents and guests, ensuring a positive and welcoming experience for all.
Key Responsibilities:- Provide exceptional customer service to residents and guests, responding to inquiries and resolving issues in a timely and professional manner.
- Manage the front desk operations, including checking in and out guests, processing payments, and maintaining accurate records.
- Develop and maintain relationships with residents, vendors, and other stakeholders to ensure a smooth and efficient community experience.
- Monitor and respond to emergency situations, ensuring the safety and security of residents and guests.
- Perform administrative tasks, including data entry, mail distribution, and other duties as assigned.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum one year of experience in a customer-facing role, preferably in a residential community setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work independently and as part of a team, with a strong commitment to customer service and community satisfaction.
- Front desk or customer service experience in a residential community setting.
- Knowledge of community management software and systems.
- Ability to speak multiple languages, with a focus on serving a diverse community.
As a Front Desk Associate at FirstService Residential, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and community satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
About Us:FirstService Residential is a leading property management company, serving over 9,000 residential communities across the United States and Canada. We are committed to delivering exceptional customer service and community satisfaction, with a focus on innovation, quality, and integrity.