Customer Service Representative

2 weeks ago


Denver, Colorado, United States Elevance Health Full time
Job Title: Customer Care Representative II/III

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative II/III. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Analyze problems and provide information/solutions to customers.
  • Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information.
  • Proficient in all basic customer service functions.
  • Receives and places follow-up telephone calls/e-mails to answer customer questions.
Requirements:
  • HS diploma or equivalent and a minimum of 1 year of experience in an automated customer service environment (CCRII) or 3 years of experience (CCRIII).
  • Prior health insurance/healthcare experience preferred.
  • Solutions Central experience preferred.
Preferred Skills:
  • Ability to multi-task strongly preferred.

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The salary range for this position is $19.13 to $31.55. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.



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