Customer Experience Improvement Advocate

4 weeks ago


Burlington, Vermont, United States The University of Vermont Health Network Full time

The University of Vermont Health Network is seeking a dedicated and results-driven professional to fill the role of Customer Experience Improvement Advocate. This position is eligible for remote work and comes with a standard Monday-Friday schedule from 8am-5pm EST.

This individual will be responsible for conducting performance coaching, maintaining quality standards, and providing expert advice to leadership on operational improvements. As a key member of the Patient Access and Service Center Leadership team, the Customer Experience Improvement Advocate will play a pivotal role in driving high patient satisfaction through exceptional customer service.

Key responsibilities include leading and developing ongoing training and education materials for the Patient Access Specialist role, building awareness of available resources, and collaborating with team members to create individualized goals for continuous improvement.

The ideal candidate will possess a Bachelor's Degree in Education, Communications, Healthcare Administration, or a related field. In lieu of a Bachelor's Degree, 2+ years of related experience in a similar work environment will be considered. Additionally, the successful candidate will have 2+ years of call center and/or QA experience, preferably with 1+ year in healthcare.

A strong customer service background and experience with Contact Center operations are essential for this role. Teaching or training experience of adults is also highly desirable.

This position offers a competitive salary, with estimates suggesting a range of $60,000 to $80,000 per annum, depending on experience. The University of Vermont Health Network provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Other benefits may include professional development opportunities, flexible work arrangements, and a positive work-life balance.

As a valued member of our team, the Customer Experience Improvement Advocate will have access to ongoing training and education opportunities, regular performance feedback, and opportunities for career growth and advancement.

Apply now to take the first step towards a rewarding career with The University of Vermont Health Network. With a focus on continuous improvement and customer satisfaction, this role offers a dynamic and challenging work environment that will allow you to grow and develop as a professional.

This is a remote-eligible position, allowing for flexibility and work-life balance. The standard schedule is Monday-Friday, 8am-5pm EST. If you are a motivated and dedicated individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

This role is a key part of our team's efforts to drive high patient satisfaction and deliver exceptional customer service. As a Customer Experience Improvement Advocate, you will have the opportunity to make a meaningful impact and contribute to the success of our organization.

For more information about this role and to learn about the application process, please visit our website. We look forward to hearing from you and welcoming you to our team.



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