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Customer Service Representative: II

2 months ago

Flint, Michigan, United States Central Point Partners Full time
Job Summary

The Service Desk position provides exceptional customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities
  • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
  • Provide technical assistance and support to colleagues and the support team.
  • Maintain up-to-date knowledge on company products, services, technology, and procedures.
  • Compile documentation necessary for effectively fulfilling customer needs.
  • Document all notes required in the appropriate systems.
  • Follow up with customers to ensure issues have been resolved.
  • Drive initiatives that improve the service desk.
  • Partner with internal support groups to provide the best service to colleagues.
Requirements
  • Minimum 1 year of IT support, customer service, and call center experience.
  • Associate's Degree.
  • Availability to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.
  • Previous banking environment experience preferred.
  • Ability to demonstrate professional verbal communication skills.
  • Ability to quickly resolve complex customer problems using various resources.
  • Ability to professionally handle irate customers.
  • Ability to use a headset and sit for long periods of time.
  • Experience with Microsoft Office applications and the Internet.
  • A+ and Network+ certifications.
  • HDl certifications.