Customer Service Representative

2 weeks ago


Flint, Michigan, United States DACUT Full time
Front Desk Receptionist

At DACUT Dispensary, we're seeking a highly skilled and customer-focused Front Desk Receptionist to join our team. As the first point of contact for our valued customers, you'll play a crucial role in ensuring a five-star experience from the moment they step into our shop until they leave.

Key Responsibilities:
  • Greet and Welcome Customers: Greet all visitors with a warm smile and positive attitude, making them feel welcome and valued from the moment they arrive.
  • Manage Visitor Log: Ensure that all visitors sign the visitor log, providing essential details such as name, date, reason for the visit, and time in/out.
  • Perform Daily Tasks: Perform daily opening and closing tasks to maintain a smooth flow of operations.
  • Administrative Support: Independently manage a range of administrative tasks efficiently.
  • Customer Registration: Check in and register new customers following established guidelines.
  • Verification and Compliance: Verify customer IDs and adhere to regulatory requirements.
  • Environment Maintenance: Maintain the cleanliness and organization of the lobby and waiting area to create a pleasant environment.
  • Product Knowledge: Acquire knowledge of the products offered, and provide accurate product information to customers.
  • Customer Reviews: Responsively manage and respond to customer reviews to uphold our commitment to customer satisfaction.
Requirements:
  • Age and Background Check: Must be 21 years or older and able to pass a background check.
  • Cannabis Knowledge: Preferred knowledge of cannabis products to assist customers effectively.
  • Communication Skills: Strong communication and time management skills.
  • Interpersonal Skills: Excellent verbal, written, and interpersonal communication skills.
  • Customer Focus: Customer-focused attitude with a commitment to delivering exceptional service.
  • Professional Appearance: Maintain a clean and professional appearance, representing our brand and values in a customer-oriented environment.

Pay: $14/hr



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