Clinical Relationship Manager

1 week ago


Stoughton, Wisconsin, United States Hope Community Resources, Inc Full time

Clinical Navigator

Full-time position

Preferred qualifications include licensure in nursing or respiratory therapy

About the Role

The Clinical Navigator plays a pivotal role in establishing and nurturing referral connections, overseeing a designated territory, and conducting patient evaluations. This position involves making sales outreach and analyzing referral and admission data from the assigned area. The Clinical Navigator collaborates closely with business development team members, nursing personnel, and various internal and external partners to enhance referral conversion rates. Additionally, the role includes providing insights and suggestions for program enhancement and quality improvement initiatives. Building and maintaining strong relationships with all stakeholders, including patients, family members, healthcare providers, discharge planners, case managers, and insurance representatives, is essential.

Key Responsibilities

Pre-Admission Evaluation

  • Oversees patient referrals until they are admitted to the facility
  • Coordinates and performs on-site pre-admission evaluations
  • Reviews patient medical records and gathers necessary admission information
  • Engages with the facility's Admissions department and leadership
  • Follows up with referral facilities to ensure seamless communication

Business Development

  • Creates and implements marketing strategies for the assigned area
  • Applies sales and marketing techniques to drive growth in admissions and revenue
  • Identifies and manages potential referral sources
  • Participates in regular Business Development meetings

Educational Outreach

  • Identifies and educates new referral sources about available programs and services
  • Organizes educational sessions to inform referral sources
  • Coordinates tours of facilities for professionals, families, and prospective patients

Documentation and Reporting

  • Maintains a comprehensive log of pending cases
  • Provides regular updates on activities and market insights
  • Curates a resource library of relevant articles and information

Qualifications

A minimum of two years' experience in the relevant field is required, ideally with a background in rehabilitation and marketing. Strong communication abilities, clinical assessment expertise, and leadership skills are essential for success in this role.

About Hope Community Resources, Inc

Hope Community Resources, Inc is dedicated to providing exceptional healthcare services through a network of facilities and programs. The organization is committed to delivering high-quality patient care and outstanding service. Joining the Hope Community team offers opportunities for professional development and career advancement.


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