Client Support Specialist

2 weeks ago


O'Fallon, United States GeorgiaTEK Systems Inc. Full time

Position Title: Client Support Specialist

Company: GeorgiaTEK Systems Inc.

Role Overview:

The Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently.

Key Responsibilities:

  • Handle customer inquiries related to billing, payment processing, and account management through various communication channels.
  • Deliver exceptional service and accurate information in a dynamic, high-volume support environment.
  • Take ownership of customer requests, ensuring they are managed with professionalism and efficiency.
  • Utilize analytical skills to assess information and provide effective solutions while maintaining a positive interaction.
  • Perform basic arithmetic operations to assist customers with their inquiries.
  • Navigate multiple software applications to investigate and resolve customer issues.
  • Adhere to established productivity and quality benchmarks.
  • Understand and comply with corporate policies and regulatory standards.
  • Participate in additional projects and tasks as required.
  • Be available for overtime as necessary.

Required Skills:

  • Strong communication abilities, both verbal and written, with a focus on customer service.
  • Quick decision-making skills in a fast-paced environment.
  • Proficient in computer operations, including Microsoft 365 applications and multi-tasking across various platforms.
  • Exhibit professionalism and accountability in all customer interactions.
  • Ability to manage multiple priorities and navigate challenging situations effectively.

Qualifications:

  • High school diploma or equivalent; pursuing or holding a college degree is advantageous.
  • Experience in a high-volume customer support setting is preferred.
  • 1-2 years of experience in customer service roles.


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