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Client Support Specialist

2 months ago

O'Fallon, Missouri, United States ASB Resources Full time
Position Overview

If you are someone who enjoys resolving issues and assisting others, this role may be ideal for you.


Your primary responsibilities will include:
  • Acting as the initial point of contact for our clients, addressing billing inquiries, processing payments, aiding with portal access and navigation, and responding to general questions.

Key Responsibilities:
  • Handle phone inquiries related to billing, process payments, and address client concerns while providing portal navigation support.
  • Deliver exceptional customer service and precise information through incoming calls, text chats, and emails in a dynamic, automated, high-volume contact center setting.
  • Take ownership of customer requests, ensuring they are managed efficiently, accurately, and professionally.
  • Exhibit the ability to evaluate information to make sound decisions and resolve issues while ensuring a positive experience for the caller.
  • Perform basic mathematical calculations, including percentages and basic arithmetic, to assist with customer inquiries.
  • Effectively utilize multiple system applications to research, analyze, and resolve requests and concerns.
  • Maintain established productivity, service, and quality standards.
  • Adhere to corporate policies, regulatory standards, and business processes.
  • Complete additional tasks and projects as assigned.
  • Be available for overtime as necessary.

Required Skills:
  • Strong verbal and written communication skills focused on service.
  • Quick decision-making abilities in a fast-paced, high-volume contact center environment.
  • Proficient in computer skills, including Microsoft 360 (Excel, Word, Outlook, Teams) and multitasking across multiple monitors.
  • Demonstrate professionalism, accountability, and reliability in handling inquiries.
  • Ability to manage competing priorities and navigate stressful situations effectively.

Education and Experience:
  • A minimum of a high school diploma or equivalent; pursuing a college degree is advantageous.
  • Experience in a high-volume contact center with a strong emphasis on superior service is preferred.
  • 1-2 years of experience in customer service is desirable.