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Client Support Specialist

2 months ago

O'Fallon, Missouri, United States ASB Resources Full time
Position Overview

If you possess a passion for assisting others and enjoy resolving challenges, this role may be an excellent match for you.


Your primary responsibilities will include:

  • Being the initial point of contact for clients, addressing billing inquiries, processing payments, and guiding users through portal access and navigation.

Key Responsibilities:

  • Handle customer billing inquiries, payment processing, and general assistance via phone, text, and email in a dynamic, high-volume contact center.
  • Deliver exceptional customer service and accurate information while managing multiple interactions efficiently.
  • Take ownership of customer requests, ensuring they are resolved in a timely and professional manner.
  • Utilize analytical skills to assess information, make informed decisions, and resolve issues while maintaining a positive customer experience.
  • Perform basic mathematical calculations to address customer queries effectively.
  • Navigate various system applications to research and resolve customer inquiries and concerns.
  • Maintain productivity and quality standards as established by the organization.
  • Adhere to corporate policies and regulatory standards while completing assigned tasks and projects.
  • Be available for overtime as required.

Required Skills:

  • Strong verbal and written communication skills focused on customer service.
  • Ability to make quick decisions in a fast-paced environment.
  • Proficient in computer skills, including Microsoft 360 applications and multitasking across multiple monitors.
  • Exhibit professionalism, accountability, and reliability in handling customer inquiries.
  • Capable of managing competing priorities and stressful situations with effective problem-solving skills.

Education and Experience:

  • A minimum of a high school diploma or equivalent; pursuing a college degree is advantageous.
  • Experience in a high-volume contact center with a focus on customer service is preferred.
  • 1-2 years of experience in a customer service role is desirable.