Bell Attendant

4 weeks ago


Miami Beach, Florida, United States Think Hospitality Full time

Job Summary

The Bell Attendant is responsible for providing exceptional guest service by assisting guests with their luggage, answering questions, and offering directions to nearby attractions.

Key Responsibilities

  • Retrieve and transport guest luggage to guestrooms or meeting rooms
  • Escort guests to their rooms, inspecting for any deficiencies and reporting to engineering
  • Offer ice to arriving guests and provide information about hotel services and local venues
  • Listen to and respond to guest inquiries using a positive and clear voice
  • Provide directions to nearby attractions and initiate requests for taxi services
  • Deliver newspapers, faxes, and packages to guestrooms
  • Run errands for guests, both on and off property
  • Maintain and post hotel reader boards and public area signage
  • Clean and polish bell carts and other equipment
  • Answer the bell desk phone and provide information as needed
  • Read and match luggage tags, write claim tickets, and detach portions for guests

Requirements

  • Excellent interpersonal and problem resolution skills
  • Excellent communication and organization skills
  • Ability to walk and stand for long periods of time
  • Ability to lift up to 75lbs
  • Minimum of one year of customer service experience
  • Fluency in job-related English, both verbal and non-verbal

What We Offer

As a Bell Attendant at Think Hospitality, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional guest service and making a positive impact on our guests' experiences.


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